Windows 10: My PC crashes and restarts when playing games.

Discus and support My PC crashes and restarts when playing games. in Windows 10 Software and Apps to solve the problem; I have acquired a dmp file, shown below. Please help!Microsoft R Windows Debugger Version 10.0.25200.1003 AMD64Copyright c Microsoft Corporation. All... Discussion in 'Windows 10 Software and Apps' started by Al3XB, Apr 26, 2023.

  1. Al3XB Win User

    My PC crashes and restarts when playing games.


    I have acquired a dmp file, shown below. Please help!Microsoft R Windows Debugger Version 10.0.25200.1003 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\Minidump\042623-10875-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 22621 MP 24 procs Free x64Product: W

    :)
     
    Al3XB, Apr 26, 2023
    #1

  2. PC crashes/restarts when playing most games

    PC crashes and then restarts when playing most games. Have clean installed windows and drivers multiple times and temps on cpu and gpu are healthy. Crashes at random points depending on game normally after initial loading screen. Can play hearts of iron 4 on borderless but resolution is not 1080p. All parts in build are new except gpu which is from old build.

    DESKTOP-DDGQ60S-(2023-02-10_01-49-41).zip
     
    Prethiccament, Apr 26, 2023
    #2
  3. PC crashes/restarts when playing most games

    No errors in dxdiag

    still crashes with nothing but drivers and game installed

    Issue persists when using a separate SSD with an install of windows I know works on other systems.

    GPU meets requirements.

    All listed services are running.

    Computer only crashes when gaming

    10% of the drive is overprovisioned and samsung magician says the drive is healthy.

    Games will play on lower resolutions that don't use 16:9 aspect ratio.
     
    Prethiccament, Apr 26, 2023
    #3
  4. My PC crashes and restarts when playing games.

    Playing games crashes and restarts PC

    Issue

    When playing or installing game my system will fully crash, sometimes giving me a BSOD. This only happens with some games, and then only sometimes.
    I've tested games like Apex Legends and Frostpunk, which only sometimes give a crash, and with Minecraft (Java), which has never crashed, even with intense graphics.
    I've also had the system crash when installing games via the Epic Games Store or Steam, but never when installing programs via normal EXEs and MSIs. I've also never had the system crash under normal usage, like using the internet or updating Windows.

    Overall the crashing is extremely inconsistent as well, I've been able to play games that crashed immediately in the past for up to 3 hours without a problem. Another thing is that this issue only started happening recently, after I reset Windows when I got this PC from a family member, who played various games on it without issue.


    Solutions

    I've tried the following:
    - Looking in event viewer
    I've been unable to find anything consistently logged before the crash, but some logs from game crashes have lead me to similar issues on the internet. There also may be things I'm overlooking in event viewer as well.

    - Running CHKDSK
    I ran CHKDSK and the utility found and corrected some errors, this didn't fix the issue.

    - Running DISM and SFC
    I ran both of these utilites, which, if I remember properly, fixed some errors, but didn't fix this issue.

    - Updating/reinstalling video drivers
    I tried updating to the latest versions of Nvidia's GameReady and Studio drivers via GeForce Experience, as well as reinstalling the drivers entirely via a standalone EXE, this didn't fix the issue.

    - Disabling XMP
    I toggled XMP for my memory and it didn't resolve the issue.

    - Checking that my hardware can handle games
    All the components are listed at the bottom of this post, but the CPU, GPU, and memory are all more than fast enough to run any game, and the power supply has more than enough wattage to run them. Nothing is overclocked or changed from recommended settings.


    Theories

    Myself and a few others have had some theories as to what may cause this issue, and may lead to it being resolved:
    - Power issues
    The power provided from my outlet is not enough to run the PC. I highly doubt that this is the cause of the issue, since I have run other powerful PCs just fine off of the same outlet. This also doesn't make sense, since games like Minecraft work, and downloading causes crashes.

    - Issues related to certain game engines
    My personal best guess is that some game engines interact with the drivers in a way that a game like Minecraft doesn't, since Minecraft isn't built off of a traditional engine like Unreal or Source. This doesn't explain crashing when downloading games however.

    - Overheating
    Somewhat related to the power theory, my PSU or other critical components are overheating and shutting down. I've tested the temperatures of my CPU and GPU, and both are well below the maximum temperature where they would shut down. However, I have to way to test the temperature of my power supply, which may be overheating without my knowledge.


    System Specs

    OS Windows 10 Pro 64bit | Build 19043.1110
    CPU Ryzen 7 3700X | Stock clock
    GPU EVGA GeForce RTX 2070 SUPER XC
    RAM Corsair Vengeance LPX 32 GB | Tested with stock speed (2133Mhz) and XMP (3200Mhz)
    Mobo Gigabyte X570 AORUS PRO WIFI
    PSU Cooler Master MWE Gold 750 W 80+ Gold
    SSD Corsair MP600 Force Series Gen4


    Thanks for taking the time to read through this post, I'm willing to provide any information that may be relevant to fixing this issue My PC crashes and restarts when playing games. :)
     
    CarbonGhost, Apr 26, 2023
    #4
Thema:

My PC crashes and restarts when playing games.

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