Windows 10: My pc crashes every time I boot up a game or attempt to stress the GPU in any way...

Discus and support My pc crashes every time I boot up a game or attempt to stress the GPU in any way... in Windows 10 Software and Apps to solve the problem; I did a prime95 test and everything was fine, so I don't think it's my cpu or ram. I also nuked my graphic drivers with DDU and reinstalled them from... Discussion in 'Windows 10 Software and Apps' started by Richard Waterson, Aug 24, 2024.

  1. My pc crashes every time I boot up a game or attempt to stress the GPU in any way...


    I did a prime95 test and everything was fine, so I don't think it's my cpu or ram. I also nuked my graphic drivers with DDU and reinstalled them from scratch to no avail.My specs are as follows: AMD Ryzen 5 3600, B450 AORUS M, 16 gb ram, RX 580 8 GB VRAM, M12II-520W EVO Edition Bronze power supply. I have recently cleaned my PC of dust and also cleaned the GPU by removing it's heatsink, cleaning it and reassembling it properly reconnected the fans too.

    :)
     
    Richard Waterson, Aug 24, 2024
    #1
  2. testing Win User

    Game crashing all the time / PC freezes sometimes

    Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.

    I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:

    • reinstalled the game and Social Club multiple times
    • deleted game files in AppData/Local/Rockstar Games/GTA V and Documents\Rockstar Games\Social Club
    • deleted C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe and restored via Steam option Verify integrity of game files
    • DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow multiple times
    • uninstalled another app, which should be responsible for network timeouts/blocking
    • switching to story mode/second character
    • submitted the export of msinfo32 including crash reports to the support
    • changed firewall settings

    Things I tried myself:

    • played in Safe Mode
    • changed graphics settings
    • removed OC
    • updated to latest Nvidia driver (436.15)
    • updated Windows 10
    • checked the event log, but there is no entry
    • executed memtest86 without problems
    • made a stress test with FurMark without problems

    I don't have expierenced similar problems in other games/apps.

    System configuration:

    • i5-6600K
    • 16 GB RAM
    • Nvidia GeForce GTX 780

    Temperature is always OK.

    Launcher.log from GTA V writes something like:

    How can I find the cause of this error?
     
    testing, Aug 24, 2024
    #2
  3. Sacrale Win User
    Various BSODs/crashes at random times

    I'm getting varying bluescreens and sometimes even crashes at random times. When these crashes occur, my screen just goes black and Windows starts normally as if nothing had happened, without leaving a dump file, whereas the bluescreens always leave one behind.
    The most common BSODs are UNEXPECTED_KERNEL_MODE_TRAP and IRQL_NOT_LESS_OR_EQUAL, but I've had different ones appear in the past.
    I've been having these issues with my PC ever since I built it 9 months ago.
    I have tried solving this many different times, but I never managed to get this PC working properly. I have already gone through following troubleshooting steps:


    • Tested my CPU with stress tests and Intel's "Processor Diagnostic Tool". PC crashed a few times so I replaced the CPU.
    • Stress tested the GPU (monitored temps, always below 80C at full load)
    • Tested both RAM sticks, separately and together, for 12 hours each with memtest86 (no errors)
    • Replaced the motherboard
    • Replaced the power supply
    • Removed all components apart from the essentials (CPU, MB, RAM, GPU, PSU, SSD)
    • Fully formatted all drives and reinstalled Win10 multiple times.
    • Ran Driver Verifier on a fresh install with only Microsoft drivers selected. This led to my PC locking up and not starting. Whenever it booted up after that, DRIVER_VERIFIER_DETECTED_VIOLATION popped up and afterwards it said "Windows couldn't load correctly". The only way to get the PC working again from that point was to do a system restore. (I did this multiple times, it yielded the same result every time)

    After all these attempts my PC is still crashing regularly and I'm out of things to try. I don't plan on replacing any more parts myself, and the place where I bought all the components isn't answering my RMA requests.
    I have attached the DM log and a screenshot of my specs. Any help would be greatly appreciated.
     
    Sacrale, Aug 24, 2024
    #3
  4. JJanne Win User

    My pc crashes every time I boot up a game or attempt to stress the GPU in any way...

    GPU crash

    Edit: I'm going to leave this up here incase anyone else runs into similar problems.

    So I set my GPU's power target to 50% and my game didn't crash right after getting in to the main menu anymore.

    I then proceeded to gradually raise the power target and once I reached around 90% it started getting unstable again.

    Fairly sure it's a PSU problem since I've exhausted every other possibility at this point.

    I think I only have 50% of the things listed of what I've tried here.

    Insufficient power can lead to instability, causing graphics driver crashes. You might experience a black screen, a frozen display, or the operating system notifying you that the graphics driver has stopped responding.

    This explains why I sometimes had BSOD's and sometimes not:

    Other than the CPU, the computer's graphics card is the most power-hungry component in the system. The GPU is a likely target to show the earliest symptoms of being underpowered. When a graphics card is underpowered it will drop the performance levels and display graphics at a lower quality. The graphics downgrade will usually trigger if you run a graphics-heavy game or application that pushes the card to its limits. Graphics settings drops are usually accompanied with an error message and often start when you add new hardware to the system or replace an old component with a more power-demanding one.

    System instability can also cause driver errors and disable individual system devices. Additionally, if the computer isn't getting enough power the PSU may just give up and shut down the entire system. The forced shutdown is similar to the BSOD, but the power is so insufficient that the system immediately shuts down and is unable to even display an error message.

    I recently updated some parts of my PC (Mobo, Processor, and RAM), and I've been experiencing crashes with various BSOD errors, such as Bad_system_config_info and Video_scheduler_internal_error.

    Minidump file: My minidump.zip

    1. Windows Fresh Install:
      • Initially, I performed a fresh install of Windows, and it seemed to work for a while. However, the Video_scheduler_internal_error resurfaced later on.
    2. BIOS Update:
      • I updated the BIOS to the latest version.
    3. GPU Driver Troubleshooting:
      • I used DDU multiple times to wipe GPU drivers and installed both the newest and previous versions.
    4. Registry Edits:
      • Attempted registry edits to address potential software-related problems.
    5. Nvidia 3D Settings:
      • Adjusted Nvidia's 3D settings to "Prefer maximum performance" based on suggestions from others.
    6. SFC /scannow:
      • SFC /scannow detected and fixed corrupted files on both Windows installations. (Clean scans now)
    7. Windows Update Issues:
      • Encountered problems where Windows couldn't update everything, but this issue has been resolved.
    8. System stability:
    • My system is stable during CPU and GPU stress tests, with good temperatures. No crashes occur during these stress tests.
    9. Gaming related issues:

    • However, as soon as I launch a game, crashes happen. Sometimes, the screen freezes, and after a few seconds, I can ALT + TAB to close the game and continue normally.
    10. Event Viewer Info:

    • Event Viewer reports "\Device\Video5 Error occurred on GPUID: 600," and "nvlddmkm stopped responding and has successfully recovered." Occasionally, this doesn't recover, leading to a BSOD with the Video_Scheduler_Internal_Error.

    (Possible Edits)

    Something else that I can remember I tried:

    • Reseated the GPU and cleaned the slot.
    • CHKDSK
    • Memtest86+ overnight

    Everything was working fine prior to changing the parts.

    Current Specs:

    • Processor: AMD Ryzen 7 5800X3D
    • Motherboard: ROG STRIX B550-F GAMING
    • GPU: ROG STRIX 1080 Ti 11GB
    • RAM: Kingston FURY Renegade DDR4 3600 Mhz CL16 (32 GB - 2x16 GB)
    • Storage: Kingston HyperX Fury 248 GB / Barracuda 2 TB
    • PSU: Corsair PSU VS650 650 W
    • Windows 10 Pro
    Previous Specs:

    • Processor: i7-7700k
    • Motherboard: MSI Z270 M7 Gaming
    • GPU: ROG STRIX 1080 Ti 11GB
    • RAM: Corsair Vengeance LPX DDR4 3000 C15 (16 GB)
    • Storage: Kingston HyperX Fury 248 GB / Barracuda 2 TB
    • PSU: Corsair VS650 650 W
    • Windows 10 Pro

    Any ideas or help is appreciated!
     
    JJanne, Aug 24, 2024
    #4
Thema:

My pc crashes every time I boot up a game or attempt to stress the GPU in any way...

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