Windows 10: My PC freezes and i need to do hard shutdown!

Discus and support My PC freezes and i need to do hard shutdown! in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello! 2 months ago i bought a PC. After 2 weeks it started to freeze , i was waiting for about an hour, but it was still not responding. It makes... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ezzyna, Jun 18, 2019.

  1. EZZYNA
    Ezzyna Win User

    My PC freezes and i need to do hard shutdown!


    Hello!


    2 months ago i bought a PC. After 2 weeks it started to freeze , i was waiting for about an hour, but it was still not responding. It makes sometimes a buzzing sounds. So i tried to reinstall my windows and it still freezes , im sure its HW problem. I can still do a BIOS update , but i dont know if it fixes or not.


    My pc is still under warranty.


    I tried:


    - RAM test (whole night)

    - HDD test (CrystalDiskInfo ... s.m.a.r.t)

    - Windows reinstall

    - I think all my drivers are up to date

    - IGPU test (i was running on it for about an hour)

    - Temps are good...



    But i found a problem , my ssd isn´t seen sometimes by CrystalDiskInfo or it shows that my ssd is dying.


    Here is the log: ----------------------------------------------------------------------------

    CrystalDiskInfo 8.1.0 (C) 2008-2019 hiyohiyo

    Crystal Dew World : https://crystalmark.info/

    ----------------------------------------------------------------------------



    OS : Windows 10 [10.0 Build 18362] (x64)

    Date : 2019/06/19 1:44:47



    -- Controller Map ----------------------------------------------------------

    - Microsoft Storage Spaces Controller [SCSI]

    + Intel(R) Chipset SATA/PCIe RST Premium Controller [SCSI]

    - TOSHIBA DT01ACA100

    - Slimtype DVD A DS8ACSH

    - E12-256G-PHISON-SSD-B3-BB1

    - Intel(R) Pinning Shell Extensions



    -- Disk List ---------------------------------------------------------------

    (1) TOSHIBA DT01ACA100 : 1000.2 GB [0/0/0, pd1]

    (2) E12-256G-PHISON-SSD-B3-BB1 : 256.0 GB [1/0/0, ns] - nv



    ----------------------------------------------------------------------------

    (1) TOSHIBA DT01ACA100

    ----------------------------------------------------------------------------

    Model : TOSHIBA DT01ACA100

    Firmware : MS2OA750

    Serial Number : Y7TU5T9NS

    Disk Size : 1000.2 GB (8.4/137.4/1000.2/----)

    Buffer Size : 23652 KB

    Queue Depth : 32

    # of Sectors : 1953525168

    Rotation Rate : 7200 RPM

    Interface : Serial ATA

    Major Version : ATA8-ACS

    Minor Version : ATA8-ACS version 4

    Transfer Mode : SATA/600 | SATA/600

    Power On Hours : 583 hours

    Power On Count : 216 count

    Temperature : 34 C (93 F)

    Health Status : Good

    Features : S.M.A.R.T., APM, 48bit LBA, NCQ

    APM Level : 0080h [ON]

    AAM Level : ----

    Drive Letter : D: E:



    -- S.M.A.R.T. --------------------------------------------------------------

    ID Cur Wor Thr RawValues(6) Attribute Name

    01 100 100 _16 000000000000 Read Error Rate

    02 143 143 _54 000000000042 Throughput Performance

    03 146 146 _24 0003009E009B Spin-Up Time

    04 100 100 __0 000000000192 Start/Stop Count

    05 100 100 __5 000000000000 Reallocated Sectors Count

    07 100 100 _67 000000000000 Seek Error Rate

    08 110 110 _20 000000000024 Seek Time Performance

    09 100 100 __0 000000000247 Power-On Hours

    0A 100 100 _60 000000000000 Spin Retry Count

    0C 100 100 __0 0000000000D8 Power Cycle Count

    C0 100 100 __0 0000000002BD Power-off Retract Count

    C1 100 100 __0 0000000002BD Load/Unload Cycle Count

    C2 176 176 __0 002800130022 Temperature

    C4 100 100 __0 000000000000 Reallocation Event Count

    C5 100 100 __0 000000000000 Current Pending Sector Count

    C6 100 100 __0 000000000000 Uncorrectable Sector Count

    C7 200 200 __0 000000000000 UltraDMA CRC Error Count



    -- IDENTIFY_DEVICE ---------------------------------------------------------

    0 1 2 3 4 5 6 7 8 9

    000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000

    010: 2020 2020 2020 2020 2020 2059 3754 5535 5439 4E53

    020: 0003 B8C8 0038 4D53 324F 4137 3530 544F 5348 4942

    030: 4120 4454 3031 4143 4131 3030 2020 2020 2020 2020

    040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00

    050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110

    060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000

    070: 0000 0000 0000 0000 0000 001F 170E 0006 005E 004C

    080: 01FC 0029 746B 7D69 4773 7469 BC49 4763 407F 004C

    090: 0000 0080 FFFE 0000 0000 0008 00CA 00F9 2710 0000

    100: 6DB0 7470 0000 0000 00CA 0000 6003 5A87 5000 039F

    110: D3E7 A1FF 0000 0000 0000 0000 0000 0000 0000 409C

    120: 401C 0000 0000 0000 0000 0000 0000 0000 0009 000B

    130: 0000 0000 2180 0DF1 FA20 0001 4000 2004 0121 0000

    140: 0000 0906 0806 0000 0000 0000 0000 0000 0000 0000

    150: 0000 0005 324E 4237 0000 6802 0000 5DBD 7BC8 8000

    160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000

    170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000

    210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000

    220: 0000 0000 103F 0021 0000 0000 0000 0000 0000 0000

    230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000

    240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    250: 0000 0000 0000 0000 0000 97A5



    -- SMART_READ_DATA ---------------------------------------------------------

    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

    000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05

    010: 00 8F 8F 42 00 00 00 00 00 00 03 07 00 92 92 9B

    020: 00 9E 00 03 00 00 04 12 00 64 64 92 01 00 00 00

    030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0B

    040: 00 64 64 00 00 00 00 00 00 00 08 05 00 6E 6E 24

    050: 00 00 00 00 00 00 09 12 00 64 64 47 02 00 00 00

    060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32

    070: 00 64 64 D8 00 00 00 00 00 00 C0 32 00 64 64 BD

    080: 02 00 00 00 00 00 C1 12 00 64 64 BD 02 00 00 00

    090: 00 00 C2 02 00 B0 B0 22 00 13 00 28 00 00 C4 32

    0A0: 00 64 64 00 00 00 00 00 00 00 C5 22 00 64 64 00

    0B0: 00 00 00 00 00 00 C6 08 00 64 64 00 00 00 00 00

    0C0: 00 00 C7 0A 00 C8 C8 00 00 00 00 00 00 00 00 00

    0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    160: 00 00 00 00 00 00 00 00 00 00 80 00 DC 1A 01 5B

    170: 03 00 01 00 01 73 00 00 00 00 00 00 00 00 00 00

    180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02



    -- SMART_READ_THRESHOLD ----------------------------------------------------

    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

    000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36

    010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00

    020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00

    030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43

    040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00

    050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00

    060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00

    070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00

    080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00

    090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00

    0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00

    0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00

    0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00

    0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64



    ----------------------------------------------------------------------------

    (2) E12-256G-PHISON-SSD-B3-BB1

    ----------------------------------------------------------------------------

    Model : E12-256G-PHISON-SSD-B3-BB1

    Firmware : ECFM12A1

    Serial Number : D8780791150200215738

    Disk Size : 256.0 GB

    Buffer Size : Unknown

    # of Sectors :

    Rotation Rate : ---- (SSD)

    Interface : NVM Express

    Major Version : NVM Express 1.3

    Minor Version :

    Transfer Mode : ---- | ----

    Power On Hours : 0 hours

    Power On Count : Unknown

    Host Reads : 0 GB

    Host Writes : 0 GB

    Temperature : Unknown

    Health Status : Bad (0 %)

    Features : S.M.A.R.T.

    APM Level : ----

    AAM Level : ----

    Drive Letter : C:



    -- S.M.A.R.T. --------------------------------------------------------------

    ID RawValues(6) Attribute Name

    01 000000000000 Critical Warning

    02 000000000000 Composite Temperature

    03 000000000000 Available Spare

    04 0000000000FF Available Spare Threshold

    05 0000000000FF Percentage Used

    06 000000000000 Data Units Read

    07 000000000000 Data Units Written

    08 000000000000 Host Read Commands

    09 000000000000 Host Write Commands

    0A 000000000000 Controller Busy Time

    0B 000000000000 Power Cycles

    0C 000000000000 Power On Hours

    0D 000000000000 Unsafe Shutdowns

    0E 000000000000 Media and Data Integrity Errors

    0F 000000000000 Number of Error Information Log Entries



    -- IDENTIFY_DEVICE ---------------------------------------------------------

    0 1 2 3 4 5 6 7 8 9

    000: 1987 1987 3844 3837 3730 3139 3531 3230 3030 3132

    010: 3735 3833 3145 2D32 3532 4736 502D 4948 4F53 2D4E

    020: 5353 2D44 3342 422D 3142 2020 2020 2020 2020 2020

    030: 2020 2020 4345 4D46 3231 3141 A701 6479 0900 0001

    040: 0300 0001 9680 0098 9680 0098 0300 0000 0002 0000

    050: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    060: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    070: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    080: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    090: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    100: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    110: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    120: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    220: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

    250: 0000 0000 0000 0000 0000 0000



    -- SMART_NVME --------------------------------------------------------------

    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

    000: 00 00 00 00 FF FF FF FF 00 00 00 00 00 00 00 00

    010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    020: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    030: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    040: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    050: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    060: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    070: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    080: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    090: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00


    I think that PSU is the problem , but im not sure... Here is my PC:


    i5-9400

    GTX 1050TI

    Medion B360H4-EM

    Kingston 9905702-017.A00G (2x 8GB)

    :)
     
    Ezzyna, Jun 18, 2019
    #1
  2. TIGR
    TIGR Win User

    Random freezes or shut downs

    Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.
     
    TIGR, Jun 18, 2019
    #2
  3. LITTLE CAT
    little cat Win User
    little cat, Jun 18, 2019
    #3
  4. SNAKEDOCTOR
    SnakeDoctor Win User

    My PC freezes and i need to do hard shutdown!

    My pc takes for ever to shut down when i restart

    Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
    Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

    Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
    Malware Scan - Malwarebytes,ADWcleaner, Combofix
     
    SnakeDoctor, Jun 18, 2019
    #4
Thema:

My PC freezes and i need to do hard shutdown!

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