Windows 10: My pc freezes suddenly i have to shut it down

Hi, I bought a new computer recently and i have been getting sudden freezes and there is nothing i can do until I shut down my computer, it comes so random too i cant figure out what the problem really is

:)

 

pc closes down suddenly

Hi,

There are different factors which can cause for your system to shut down unexpectedly. For us to isolate your concern, kindly answer the questions below:

• Have you made any changes on your PC prior to the issue?
• Are you getting any error messages or error codes?

In the meantime, we suggest you visit the article Troubleshoot blue screen errors
and perform the troubleshooting steps provided under the While using my PC
section.

 

PC freezes while shutting down/restarting, have to force shut down

Basically after just a few seconds of shutting down/restarting the PC just completely freezes with the spinning circle stopping and it never shuts down until I force shut down. This has been happening for a few days now. I have tried to look up solutions myself but every video I've seen on the issue the spinning circle keeps going rather than freezing so I think my problem might be different. I tried basic stuff like sfc /scannow, chkdsk /f, dism /online /cleanup-image /restorehealth, and also in gpedit I enabled the highly detailed status messages but the only text that shows before it freezes is shutting down/restarting so I can't figure out where it's having problems shutting down. Looked in the event viewer as well even after waiting over a half hour at the frozen screen but I can't see anything obvious that sticks out, in both the application and system sections. However in safe mode I'm able to shut down/restart normally, so perhaps it could point to a software issue? UPDATE: I also asked this question on reddit and someone suggested that it could be a BIOS update that I recently installed because he has seen several HP PCs that had the problem with failed shutdowns. I don't know how I can go about reverting the update or perhaps I can factory reset BIOS? I tried to recover the BIOS with Win + B and holding the power button for 2-3 seconds like it says to do for HP and although it said it recovered the BIOS, it didn't revert the version back to default so I'm still having this issue. No guarantees it would solve the issue but I think it's likely, any suggestions?

 

The All apps button no longer displays the apps list. Suddenly the power button won't shut off the PC.

The All apps button no longer displays the apps list. Suddenly the power button won't shut off the PC.

Original Title : All apps in Windows 10