Windows 10: my pc is all working but not my mouse , keyboard nor the display

so recently sometimes i start my pc , ram light is on fans as well , but my display , keyboard and my mouse , it happens recently and the only thing i did recently was i updated my windows 10 as usual , whenever update is out i download it , could that be the problem ?


sometime if i shut it down from the power button and restart it , it starts as usual , everything is working fine , last time i did that but it still no display , keyboard or mouse so i get out the RAM and place it again , and it worked fine , i'm just afraid if my pc has something wrong it's been 6 months since i bought it , and i want to know what is the possible reasons for that , and what to do if it happen again , and should i take any actions


hope i can find help

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Microsoft 5050 Wireless Keyboard & Mouse Not Detected


Hi,
I have a new Microsoft Mouse & Keyboard 2000 now.
Tried what you suggested with an old keyboard, connected the new one and it's a bit better.
I stll get an error saying the 'MKCHelper.exe' file is missing.
I still can't uninstall/reinstall Microsoft Mouse & Keyboard Centre, as it says it is on the PC, but is not listed in the list of software to uninstall.
When I slow the wheel scroll speed down, it works fine, but when I restart the PC I have to do it again, as it speeds up so much I can't control it.