Windows 10: My PC just went black and restarted itself

It's done it like 2 other times this year so, unless that changes, I think it's safe to say it's nothing I should overly worry about...however, it's in my nature to want to understand WHY it's doing it...even if it is infrequent. For example, I was literally browsing a website when it did it a few minutes ago.


When I checked EventViewer I see 3 critical errors...one from 31/05/2020, another from 27/06/2020, and the most recent one 11/08/2020 today.


Today's log just says...





In the details section it shows this...

-System

-Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID41
Version6
Level1
Task63
Opcode0
Keywords0x8000400000000002
-TimeCreated
[ SystemTime] 2020-08-11T18:39:09.232988300Z
EventRecordID11765
Correlation
-Execution
[ ProcessID] 4
[ ThreadID] 8
ChannelSystem
ComputerDESKTOP-1MJ40DN
-Security
[ UserID] S-1-5-18
-EventData

BugcheckCode278
BugcheckParameter10xffffcd854e74e460
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint41
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn74
CsEntryScenarioInstanceId0
BugcheckInfoFromEFItrue
CheckpointStatus0

:)

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.

 

MY PC has just statred to restart even during Boot and after boot, Please help.

if you want to change any setting just do it step by step so you know what might happen when your pc restart again and again

 

Windows 10 infinite restart black screen


Black screen after sign-in and you can see a mouse cursor:


Unplug your external devices

When you are at the black screen, try unplugging any peripherals you have plugged in at the time, and wait for a moment. If your screen becomes visible again, plug the peripherals back in one at a time.

Use Safe Mode

If unplugging peripherals not resolve the issue, for each of the troubleshooting steps below, you will need to use Safe Mode to troubleshoot this issue. To enter Safe Mode:

1. Reboot the PC, and when you reach the sign-in screen, hold the Shift key down while you click the Power button and select Restart.
2. When the system reboots, you will enter the Windows Recovery Environment.Select Troubleshoot, and then Advanced options, then Startup Settings, and Restart. When it restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.

Reinstall your graphics card driver:

1. Once you’ve entered Safe Mode, right-click the Start icon and select Device Manager.
2. Expand Display Adapter.
3. Right-click your display adapter and select Uninstall. Then reboot your PC.

Check the registry

You may also see a black screen after signing in if the user interface has been replaced with software that is incompatible with Windows 10. You can check this in the registry. Warning: This solution will modify the registry. Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should backup the registry for restoration in case problems occur.

1. Once you’ve entered Safe Mode, right-click the Start icon and select Run.
2. Type regedit.exe into the Open text box and click OK.
3. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
4. Click to select the WinLogon key, and then, in the right pane, click Shell. The value of Shell in the Data column should be explorer.exe. If the value of Shell isn't explorer.exe, double-click Shell, and then, in the Value data text field, enter explorer.exe, and then click OK.
5. Close the Registry Editor and then restart your PC.
   
   

Check for a corrupted user account

There could be a problem with the user account. To test this, create a new administrator user account and check if the new account also boots to a black screen:

1. Once you’ve entered Safe Mode, right-click the Start icon and select Command Prompt (Admin).
2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):
   
   net user test <password> /add
   net localgroup Administrators test /add

Provided by: Sharath Srinivasa, Microsoft Forum Moderator.

See if any of this works for you,
John