Windows 10: my pc keeps getting black screen and rebooting with and without gaming and even while browsing

Hi,my pc keeps getting black screen and rebooting with and without gaming and even while browsingupdating the gpu drivers didn't workComputer nameESKTOP-L47H3GGWindows version:Windows 10, 10.0, version 2009, build: 19045 x64Windows dir:C:\WINDOWSHardware:B550M S2H, Gigabyte Technology Co., Ltd.CPU:AuthenticAMD AMD Ryzen 5 PRO 4650G with Radeon Graphics 8664, level: 23Processor count:12 logical processors, active mask: 4095RAM:15720.5MB Crash Dump AnalysisCrash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configur

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My games keep crashing the PC. I keep getting Black Screen.

Whenever I play games, I keep getting a black screen a few seconds after running the game. I suspected it may be a driver problem so I uninstalled drivers using DDU and did a clean reinstall of them. I still get the same problem. I viewed the eventviewer app and it shows a couple of statements like :

Gameinput Application Reconfiguration crashes Win 11 PC

or

Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2/5/2024 6:04:38 PM Event ID: 1001 Task Category: None Level: Error Keywords: User: SYSTEM Computer: DESKTOP-5JL10MV Description: The computer has rebooted from a bugcheck. The bug check was: 0x00000116 (0xffffca06d28a3010, 0xfffff8054a2cf600, 0xffffffffc000009a, 0x0000000000000004).

It says a dump file was created. I've read that I can share a dump file with a representative and they can tell me what's going on? I also tried a fix on game input suggested by a reddit user. It still doesn't work.

Thanks for the help in advance.

 

Black Screen when opening games

Hi Brendon,

We understand the issue you are facing and will assist you.

I suggest you to update the Graphic card driver by following the steps provided below and check.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

If the issue still persists, then suggest you to check with the game developers if they have released any updates for the game and install the same and check.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.