Windows 10: My PC keeps randomly crashing, I have reset and kept personal files and tried a few fixes...

I went onto event viewer and the most recent critical says: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Does anyone know how to fix this issue?

:)

 

Which personal files are kept when you reset Windows 10?

Please, just answer straight to the point.

I would like to know which personal files are kept when you select 'Keep personal files and remove apps and settings' during resetting of Windows 10?

e.g. Documents (I know this is kept)

 

10 Crashing Randomly and During Updates and File Downloads

This is a re-post from here.

I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

I think the next step was to run V2 Log collector, that data is attached.

Any help is appreciated.

Thanks,
Chris

 

What does "Keep My Files" keep when resetting PC?

I couldn't edit my previous comment so I just made another one. Sorry for the double post.

I just went with the reset. For future reference, based on my reset, the following list is what's kept in your PC when you reset it with "Keep Personal Files" option.

A. Any files placed in Documents, Pictures, Videos, Downloads, Desktop and other default "personal" directories are untouched.
B. Wallpaper, User Info, Basic Theme changes (e.g. Theme Color, Start Menu Opacity, etc.)
C. Bloat files created by the programs you've used (Cache files, Game Saves, leftover directories (Folders), etc.), files in the Recycle Bin and other items YOU made in C:\ including custom start menu shortcuts (Notably left behind are Steam shortcuts).
D. Anything else that wasn't added via an installer.

Basically, Resetting this way will only remove program files and most of the settings you've done so far. Also, this will uninstall anything that was setup via an installer, regardless of its location. Inversely, portable programs remain untouched. Rainmeter continues to operate after but this might just be because I've moved it around a couple of times. This might be something to note of when doing this sort reset.

THIS WILL NOT CLEAN YOUR PC. I personally am okay with this since I only wanted a clean slate but If you're experiencing problems with viruses and other malicious behavior, I recommend picking the "Remove Everything" option instead when resetting your PC. If you still want to keep your files, running Disk Clean-up after the reset will help.

Hope this will help.

EDIT: Oh, and after you reset Windows will create a list of the programs that were removed from your system. This will be the same list the was show before you actually reset your PC.