Windows 10: My PC - LAPTOP-78THMV34 - the camera is not working

My PC - LAPTOP-78THMV34 - the camera is not working - it shows a grey box with a line through the camera icon. The driver is up to date and in Security access to on. Can you help?

:)

 

Camera on laptop not working

Hello Ferrandino,

Thank you for posting in Microsoft Community.

I understand that the camera is not working in your PC. We will help you.

As per the description above, you have tried troubleshooting and still the camera is not working. This could be a hardware issue in your PC.

To assist you better, I suggest you to answer the below questions.

• What all steps did you try to resolve the issue?
• Did you make any recent hardware or software changes prior to the issue?
• Did you try updating or reinstalling the camera drivers?
• What is the exact make and model of your machine?

Please post to us with more information to help you better.

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.

 

Laptop Camera Not Working

Hello,

I have a Sony Vaio laptop that was purchased in November of 2014. I don't use my laptop camera much but I've recently learned that it won't work and I have tried everything suggested by those who have answered other people's question similar to mine.

I get the error code 0xA00F4244(0xC00DABE0)

I've tried all of this and have reset my computer and still I get the same message:

The error code 0xA00F425C(0x80004005) that you've encountered may be due to software conflicts or broken components. To have this resolved, we'd like to confirm if you've already tried running the Windows App troubleshooter. This tool is usually used if
a Windows app isn't functioning accordingly. If you haven't done it yet, please click here to download the tool and run the troubleshooter.

If the issue persists, we suggest that you try uninstalling the app via PowerShell command and reinstall it after. Here are the steps.

• In the search box, type Windows PowerShell.
• Right-click on the result and select Run as administrator.
• Type this command and press Enter:
  
  Get-AppxPackage *Microsoft.WindowsCamera* | Remove-AppxPackage
  
• Close the window and restart your computer.
• Reinstall the Camera app from the Store app.
• Once you're done, check the outcome

How do I get my camera to work?