Windows 10: My PC restart itself when playing game, but never did when using browser

My PC starting to restart itself when I'm trying to play games with no warning for two days now 12/6/2024, This was happened before around three weeks ago but I manage to solved it by reinstall graphic driver but as of today it seems like reinstall driver can't get it to work anymore I did reinstall graphic driver like 4 times using DDU to clean uninstall driver and I had update my BIOS to the latest version too, in event viewer it said:Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 6/14/2024 6:47:31 PM Event ID: 41 Task Category: 63 Level:

:)

 

play games on my pc

Hi Lisa,

In order to assist properly, kindly answer the following questions:

• On which website are you trying to play the game? What is the title of the game?
• Have you tried using other browsers like Edge?
• What error message are you getting?
• Can you provide more details on the troubleshooting steps that you have tried so far?
• Are you experiencing that same thing using other PCs?

Your response is highly appreciated.

 

PC restarts while playing games

I've had this problem for a while now. While gaming my PC suddently restarts. I don't hear the fans speeding up compared to using my PC normally, nor does it happen whenever I do something potentially hard to compute. As far as I've seen theres no indication when it happens. It doesn't normally restart when im doing something else.

My graphic drivers are updated and I'm on the latest version of Windows 11. The games that caused my PC to restart are:

• Overwatch 2
  
• VALORANT
  
• CS:GO
  
• City Skylines (Xbox Gamepass)
  

 

PC hangs when playing games and plays boken game audio in the background.

Hi Merskyl,



Thank you for replying back with the status of the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist only when playing games?
• Do you face similar issues when you play videos using a video player?

Method 1: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Type Troubleshooting in the search box next to
  Start button and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Method 2: If the issue persist, I suggest you to uninstall the graphics card driver from
device manager manually by following the steps from the link below and check if the issue is resolved.

• Press Windows key + X and click on Device Manager.
• Expand Display adapter option.
• Right click on the graphics card driver and select Uninstall option.
• Restart the computer to reinstall the driver automatically and check if the changes is effective.

Write back to us with the status of the issue for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.