Windows 10: My PC won't let games recognize my controller

Hi, I just got an XPS 15 9510, upgrading from an MSI prestige 14. I also got a new Dualsense controller so I could play more demanding games. This XPS 15 connects to the controller perfectly, my pc recognizes it, and dual shock 4 mapping apps such as DS4 Windows recognize the controller and configure it perfectly. However, games could not recognize the controller, even PS Now can not recognize the controller remember PS Now is supposed to recognize it as a PS4 controller since the apps emulates the controller. I also tried using the controller with my older computer, with the same emulator

:)

 

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*Banghead

 

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Game controller ID settings

Hi Joe,

Thank you for the update. I understand your concern.

I would suggest you to look for the Devices settings in Control Panel and check if the game controllers are listed. If so, refer to the following steps to alter the settings and check if these are helpful in resolving your issue.

a. Right click on one of your game controllers and click Game Controller Settings. Note where in the list it is. If it is not at the top proceed to the next step.

b. Right click and remove all your other controllers (not the 360/gamepad) and let them reinstall automatically.

c. Once complete right click and check the list again and see if the 360 controller/gamepad is at the top. If so, give the game another try and see if it detects your controller.

If the issue still persists, restart your console and then try to reconnect your controller.

Hope this information is helpful. Please post back your results for further assistance.