Windows 10: My PC won't turn off after clicking "shut down". Fans go 100% and lights stay on

My PC won't turn off after clicking "shut down". After shutting it down screen goes black, mouse and keyboard stop working, power button doesn't work but fans go 100% and rgb lights work too. I reinstalled Windows with drive formatting and not sure what else I can do

:)

 

The light on the power button stays on even after shut down.

Hi,

Thank you for posting your query on Microsoft Community.

As per your description, I understand that the light on the power button stays on even after shut down.

We will assist you to resolve the issue.

This issue may arise due to various reasons:

• 
  System not properly shut down or might be in sleep mode.
  
• 
  Power cord connected to the device.
  
• 
  Change in the settings.
  

I would appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you make any recent changes to the settings?
  
• 
  Does the CPU fan spins after the shutdown?
  

As an initial troubleshooting step, (if you are using a laptop).

Unplug the charger from the lap top and check if the issue persists and also try to shut down from the lock screen.

If the issue persists, I suggest you to run the Power troubleshooter and check if it helps.

Follow these steps to run Power troubleshooter:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Power.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Volume Mute Light won´t change color

Ran the tests and all came up o.k.. Looked for but couldn´t find any function test for the lights above the keyboard. During the whole test sequence the mute light was green-blue, like the volume up and down lights but when I then rebooted the light went orange again and stayed so even though pressing it allowed the mute function to turn on and off, so now what?

 

Computer won't fully shut down

I built a gaming PC last summer and recently upgraded my processor. Since upgrading, when I shut off my PC the OS seems to properly shut down and my displays lose signal. However, my PC appears to stay on. The power light remains lit and all fans are still running. The disk light does not turn on in this state. I am turning the PC off using the start menu. Restarting results in the same state without the PC turning back on. I am able to turn the PC off by holding down the power button or flipping the switch on my power supply.

It also may be worth noting that I currently have a dual monitor setup where my main HD monitor is connected to my GPU out and my secondary SD monitor is connected to my motherboard by enabled IGPU Multimonitor in my UEFI settings.

Here are my PC Specs:

• ASRock B250M Motherboard
  
• 8 GB RAM (Crucial)
  
• NVidia GeForce GTX 1060 6 GB EVGA ACX 2.0 (Single Fan)
  
• Intel i5 7600k (Upgraded from Intel Pentium g4650) (Stock CPU Cooler) (Not overclocked)
  
• Crucial MX300 2.5-inch SSD (275 GB)(Boot Drive)
  
• Toshiba 2 TB HDD (Secondary Storage)
  
• EVGA 450B Power Supply
  
• Windows 10 Professional
  

What I've already tried:

• Windows Update
  
• Power Troubleshooter (No Problems)
  
• Windows Update Troubleshooter (Fixed problems but not shut down)
  
• Hardware and Devices Troubleshooter (Fixed problems but not shut down)
  
• Patience. I gave it about 8 hours or so (overnight) to turn off but it failed to do so
  
• Fixed one disk issue with Glary Utilities 5