Windows 10: My pen is not a Surface pen my computer is an ASUS. What pen do I need

I have a capacitive pen with batteries and wireless. It is not a surface pen. I have microsoft 365 and the computer is an ASUS. How can I make my pen work on this computer or my tablet which is a Doogee pro30

:)

 

Surface Pen

Hi Paul,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you.

Let’s try simple steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps.

Troubleshoot Surface Pen

Troubleshoot your Surface Pen - Microsoft Support

Hope this helps. Post us with the status we will be glad to help you.

 

Surface Pen not inking after a week

Windows 10 21H1, Surface 7, Surface Pen.

I have undertaken the following steps:

• windows is up-to-date
  
• uninstalled drivers (Pen and related, Ink)
  
• updated drivers
  
• complete shutdown into UEFI
  
• changed battery
  
• tried alternate pen which worked (friends that worked)
  
• tried pen on his surface (failed)
  
• changed pen tip (ridiculous step if you don't have the spare tips)
  
• connected and reconnected bluetooth
  
• cleaned the connectors of the pen as best as I can
  
• I've seen a recommendation to update to Windows 11, however I am not comfortable in doing so at this stage. It should be functioning with Windows 10, there is no reason for it not to.
  

On two occasions the pen inked for approximately 1 minute, then stopped.

The purpose of my surface was for university this year, but if the pen fails after a week. It will be best to return the various Microsoft Surface, Keyboard, and Pen, and looking into Apple's alternatives. I can't be spending hours (still in support queue at the time of writing) trying to troubleshoot this each time Microsoft's product fails to meet standards...

 

PEN TOOLS NOT WORKING

Hi Deepender,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model of the Pen tool and the computer?
   
2. What happens when you try to write?
   
3. Are you aware of any recent changes made on the device prior to this issue?
   
4. Which version of Windows is installed on your device?
   

Refer the article Which Windows operating system am I running to provide
the details.



If you’re using the Microsoft Surface Pen, you may refer the article
Troubleshoot Microsoft Surface Pen
for the troubleshooting steps. The same troubleshooting steps can also be implemented for the other pens as well.

Hope it helps.





Muralidhar

Microsoft Community Moderator