Windows 10: My phone app crashes when trying to see photos

Hello! I've just installed the new "My Phone" companion app and I'm trying to see my phone's (One Plus 6) photos through the computer.

When I'm clicking on the photos button, the app crashes after 5 seconds. After that, every time I'm opening the app again, it is stuck in the photos menu and crashes again. To prevent it from crashing I have to reset the app through Windows settings.


I really want the photos feature, can someone help me?

Thanks in advance.

:)

 

Photos app crashes when trying to print


Does it crash if you try a different printer? Suggest you uninstall the printer driver then reinstall the latest driver. I guess you have uninstalled/reinstalled the Photos app? Have you tried the Store Apps Troubleshooter, sfc /scannow, chkdsk c; /f etc.?

 

Windows Photos App crashes


So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.