Windows 10: My Pictures and My Documents Folder Contents have vanished after Cumulative Update

Hello. My first time here. I'm using a 4 year old LAPTOP-FKFCM15G HP Laptop 17-bs0xx with Windows 10. It's all up to date. On Thursday I restarted after installing the Cumulative Update KB5020687 and all the contents of My Pictures and Documents folders have vanished. The folders are empty. However, if I search for individual files, folders, images etc the search results say the items are all still in their C Drive folders where they should be! But when I click on the search result or copy and enter the pathname it says 'its unavailable'. Even the disc usage reflects that the files and fol

:)

 

Quick Access not searching Pictures folder

Summary, that last suggestion didn't work.

• I moved the pictures to another folder temporarily.

• Then I tried to remove the Pictures folder with option one at Add or Remove Folders from This PC in Windows 10 | Windows 10 Tutorials. Even after rebooting, the Pictures folder remained.
• So I tried using option two. Same thing: reboot >> Pictures folder still there.

• Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.

That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

Bottom line: I'm still looking for a fix.

 

Documents, pictures... 'contents' of a folder not show.

Documents, pictures... 'contents' of a folder not showing when click folder to open it.

BUT; if I right click the folder and choose 'open file location'; the contents show. BUT; one document would not open or copy to external drive; a pop up says; name too long.... But; could not delete it or rename it. Trapped!

Solution; I shortened the name of the MAIN folder. That worked!! Then I could shorten the name of the internal document, copy all docs to backup.

Not sure if this will work for every similar condition.

Microsoft needs to keep a warning pop up for us if names are too long BEFORE the folder is too full or names too long.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.