Windows 10: My PIN for my computer is correct but whenever I enter it it says my credentials could not...

please help me i cant get back into my computer

:)

 

Enter Network Credentials issue.

Hi

Welcome to Microsoft community.

It seems like you're facing issues with accessing shared folders on your desktop from your laptop after a clean install of Windows 11. The "Enter Network Credentials" prompt is asking for the correct credentials to access the shared folders. Here are some steps you can take to resolve this issue:

1. Check Username and Password: Double-check that you are entering the correct username and password. The credentials you need to enter are those associated with your desktop where the shared folders are located. If you're using a Microsoft account to log into your desktop, you should use the associated email and password.
   
2. Use Correct Network Path: When entering the network credentials, make sure you are using the correct network path. The path should resemble the following:
   
   \\computername\sharedfolder
   
   Replace "computername" with the actual name of your desktop computer and "sharedfolder" with the name of the shared folder you're trying to access.
   
3. Update Credentials: If you're sure you're using the correct credentials but still facing issues, you can try updating the credentials in the Credential Manager on your laptop:
   
   a. On your laptop, go to the Control Panel. b. Navigate to User Accounts > Credential Manager. c. Under "Windows Credentials," click on "Add a Windows credential." d. In the "Internet or network address" field, enter the name of your desktop computer. e. Enter the correct username and password for your desktop.
   
4. Check Folder Permissions: On your desktop, ensure that the shared folders have the appropriate permissions set up for the user account you're using to access them. Right-click on the shared folder, go to "Properties," and under the "Sharing" tab, ensure that the correct users or groups have the necessary permissions.
   
5. Network Reset: If the issue persists, you might consider performing a network reset on both your desktop and laptop. This can sometimes help resolve network-related issues. To do this, go to Settings > Network & Internet > Network Reset.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Can't enter PIN for Headset

I'm grateful for your replies. I obviously haven't done a good job of explaining. Here are snips of the windows involved. I have done all the steps suggested, but I can't directly enter the PIN in the larger window. That seems to be my only problem. Plantronics hasn't answered yet, but I'll hope they come through.

 

Entered an Incorrect PIN too Many Times

I will try waiting several days as you did. When steps are suggested they aren't understanding that there are no choice...the screen just says you have entered the wrong pin too many times....that's all. Then restart your computer. No other choices are
on the screen.