Windows 10: My pin is not working to sign into a new computer, and I am having troubles with making a...

My pin is not working to sign into a new computer, and I am having troubles with making a new pin.

:)

 

Can't Sign In using PIN though I have configured it

Hi,

We need to gather more data for us to know why you cannot use your PIN as your sign-in. Kindly answer these questions:

• When exactly did the issue start?
• Were there any changes made on your computer before encountering the issue?
• What is the OS Build of your Windows 10? To determine the build of your Windows 10, follow these steps:
  • Click the Windows logo (Start button).
  • Click the gear icon (Settings).
  • Click System.
  • On the left pane, choose About.
• How did you set up your PIN? Provide us the step by step process on how you did it.

If possible, kindly send us a picture of your sign in screen for us to further investigate your concern. Please take note that you will not be able to perform a screen on the sign in page so you need to use your smart phone to take a picture of the page.

In the mean time, kindly reset the PIN to see if you'll be able to use your new PIN when logging in to the computer. To reset the PIN, follow these steps:

• Click the Windows logo (Start button).
• Click the gear icon (Settings).
• Select Accounts.
• On the left pane, choose Sign-in options.
• Under PIN, click I forgot my PIN.
• Click Continue.
• Enter the password of your computer, and then set up a new PIN.
• Restart the computer.
• Check if you'll be able to use your new PIN to log in to the computer.

We hope to hear from you soon.

 

Why doesn't my pin work with the anniversary edition?

Hi Nancy,

We would like to know more about the issue. Before you had the Anniversary Update, were you using an 8-digit PIN?

For the meantime, we suggest that you remove the current PIN and create a new PIN. You can do that by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
  
• Choose Accounts.
  
• Select Sign-in options.
  
• Under PIN, select Remove.
  

After you have deleted your current PIN, create a new 4-digit PIN by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
• Choose Accounts.
• Select Sign-in options.
• Under PIN, select Add.

Once you have created your new 4-digit PIN, restart your computer and sign-in using the new 4-digit PIN.

Note: It is very important that you remove then create a new PIN rather than changing the current PIN.

Let us know how it goes.

Regards.

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.