Windows 10: My Plantronics RIG 400 Pro HC headset mic is not working on windows 10 PC

Hey there,


I have bought a Plantronics RIG 400 Pro HC headset about a year ago. I have been trying to fix the mic that came with the headset for a long time. I have seen Youtube videos and asked friends about the problem, but nothing works. I have even deleted driver and re-installed it. If anyone knows how to fix this problem please answer!


Thanks,

Enderslender

:)

 

Plantronics Rig 800HD headset connected but no sound output



^ other devices

restore defaults, test button, and all spatial sound options did nothing





here is the general tab for my headset. and yes, other sound devices work fine

 

Connecting legacy Plantronics headsets to a Windows 10 machine

Headset Tip.

This tip is for people with the following Starting Situation:

• You have an older ("legacy") Plantronics headset, such as an "H-series" Plantronics SupraPlus HW251.
  
• You have a two-piece rig: (1) the headset, which terminates in a Plantronics-style "quick disconnect" connection, and (2) an adapter cable with a quick-disconnect attachment at one end and (probably) a 2.5 mm jack at the other end.
  
• Historically, you connected your headset rig directly into a desk phone.

Goal:

You desire to use this headset with your Win 10 machine (in my case it was a Surface 3 machine running Win 10) in order to make Skype calls.

Tempting, but incorrect resolution:

• Plantronics makes a wide variety of adapters, one of which is a Quick Disconnect to 3.5 mm jack adapter. It is tempting to purchase this (relatively) inexpensive adapter, swap in the new 3.5 mm jack adapter in lieu of the existing 2.5mm jack adapter, and
  just plug in your "upgraded" headset rig into the 3.5 mm jack on your machine.
• This approach will fail.

Correct resolution:

• First, you must be willing and able to allocate 1 USB port on your machine and about $70 to solve this headset connection problem.
  
• Second, determine through web research exactly which Plantronics headset model you have.
• Third, call Plantronics customer support, which at this writing is 1-855-765-7878. Be surprised that a real person answers the phone and is helpful. Ask the Plantronics customer support person which "DA" adapter unit is compatible with the specific model
  of Plantronics headset that you have. The DA adapter has a Quick Disconnect at one end, a USB at the other end, and some electronics in between. Note that Plantronics developed more than 1 DA adapter unit, and the legacy headset to DA unit compatibility
  information is not on their website. Plantronics customer service can figure it out, though.
  
• Forth, order the DA unit recommended by the Plantronics rep. You will order the DA adapter from a third party reseller.
• Fifth, receive the part, connect it up, and test it out. Win 10 recognizes the DA adapter, your headset works as it should, and problem solved.
  

 

Plantronics Launches RIG Headset + Mixer for Gamers

Plantronics today announced that RIG Headset + Mixer, the first member of the new RIG family of gaming products, is available at major retailers for $129.99 MSRP, starting today. A complete audio system of stereo headset, mixer, convertible mics and cables, RIG Headset + Mixer is the first gaming headset designed from the ground up with mobile in mind.

The RIG audio system lets players focus on the game by managing their mix, their way. Dial in a preferred mix of game and smartphone sound - calls, music, and app notifications - for a fully customized audio experience. The RIG headset delivers epic audio performance, with precision stereo, crystal-clear voice and three EQ profiles, including Seismic mode, allowing players to feel the bass.







"RIG Headset + Mixer is truly unique as the first gaming headset developed with mobile at its core, which allows for seamless calls, side game chat, music, and a variety of other second screen uses. For gamers, RIG connects their game life with their real life," said Chuck Frizelle, Head of Plantronics Gaming. "It is a very compelling value - offering a premium experience, audio quality, and versatility across PC, consoles and mobile devices, that makes RIG an ideal all-in-one headset audio solution."

Additional features of RIG include:

• An innovative mixer - the heart of the RIG system - seamlessly connects the virtual world and the real world. Find the perfect mix of game audio, voice chat and smartphone audio with twin sliders, and take a call with one touch.
• Interchangeable mics - the noise-cancelling boom blocks background noise for clear communication, and can be swapped out for the inline mic with mute and call control - for music, chat or gaming on the go.
• Street style industrial design reflects the RIG system's premium performance and active lifestyle orientation. A gaming headset that looks as good on the street as it does in the living room.
• Ultra-comfortable ear cushions and headband are designed for marathon gaming sessions. Soft ear cushions provide long-wearing comfort, and the headband has the right level of tension for a perfect fit.
• Offering universal compatibility with PC/Mac, Xbox 360, PS3, smartphones and tablets, RIG elegantly moves between computers, consoles and mobile devices without missing a beat.

Pricing and Availability
RIG Headset + Mixer will be available at Amazon.com, Best Buy.com and GameStop.com for a suggested price of $129.99. For more information, please visit www.plantronics.com/RIG.