Windows 10: My plotter stopped working after I applied the update KB5039211 Win10

I work with a plotter HP/GL on Win 10. After applying the update KB5039211 the plotter stopped responding / printing. Removing the update solved the problem but it can only be a temp. measure.

:)

 

my plotter driver stopped working after applying KB5039211 (Win. 10) resp. KB5039212 (Win. 11)

Hi, radug_329

Welcome to Microsoft Community.

Thank you for your reply!

It looks like your question has been posted at Microsoft Learn and you can visit that link:

my plotter driver stopped working after applying KB5039211 (Win. 10) resp. KB5039212 (Win. 11) - Microsoft Q&A

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| Microsoft Community Support Specialist

 

my plotter driver stopped working after applying KB5039211 (Win. 10) resp. KB5039212 (Win. 11)

Hello everybody,

Many years ago (~Win. 2K) I developed for my company a monolithic, user-mode, plotter driver that supports HP/GL 1. It worked perfectly (recompiled and digitally signed, of course) until two days ago when some of our customers applied the patches mentioned above, KB5039211 and resp. KB5039212. There is no error message (EventViewer shows nothing) but the HP/GL commands are simply not there.

Could someone (who is familiar with device drivers development) explain to me what happened ?

We have thousands of applications installed around the world that rely heavily on that piece of software.

Regards,

RG

 

my plotter driver stopped working after applying KB5039211 (Win. 10) resp. KB5039212 (Win. 11)

Hi, radug_329!

Welcome to the Microsoft community!

According to your description, I understand that your plotter driver stopped working after updating KB5039211 (Win. 10) or KB5039212 (Win. 11), and you want to try to solve the problem.



Dear user, please understand that the community can generally provide users with some simple error system troubleshooting solutions, but hardware driver development involves advanced system operations and code writing, which is beyond the scope of community support. It is recommended that you go to the Microsoft Learn area to obtain solutions to related problems, where professional developers and other experts will solve related questions for you. Here is the link to Microsoft Learn:

Microsoft Q&A | Microsoft Learn

You can click "Ask a question" after logging in to this page to post your question.

Thank you for your understanding and support!



Best regards,

| Microsoft Community Support Specialist