Windows 10: My previous question does not have an answer.

My previous question does not have an answer and it has been a while.

:)

 

cortana does not answer questions well

Hi Doctor Susan,

Cortana’s responses usually depend on the type of topics being asked. To best address your concern, we need you to answer the following questions:

• Which Windows 10 build are you using? Click
  here for instruction on how to find your Windows 10 build.

• Are all the responses to all your questions off the mark, or is it isolated to a specific topic?
• Can you provide us some scenarios or topics when Cortana provides off the mark answers?
• Did you make any changes before this issue happened?
• What troubleshooting steps have you done so far?

We will be waiting for your response.

 

Cortana is often unable to answers the asked questions

Hello Bimal,

Thank you for your continued patience on this issue. Let me assist you further from here.

Please follow the below suggested methods and check if it helps.

Method 1:

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow
the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc/scannow and press enter.
  
• 
  Restart the computer.
  

Ref: Using System File Checker
in Windows 10

Method 2:

If no corrupted system files were found in the previous state or were irrecoverable, then I suggest you to try the following steps to deploy the DISM command lines:

• 
  Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

• 
  Close the command prompt and restart the PC and check if it works.
  

Method 3:

If the issue still persists, I suggest you to check if the same issue occur when logged in through a different user account.

Follow the steps:

• Assuming that you are already logged on to your user account in Windows 10, click the Start button.
• From the Start menu, click your name from the top of the left pane.
• From the displayed options click Sign out.
  
• From the login screen, click to the different user account you want to switch to.

However, if you do not have a separate user account, I suggest you to create another administrator user account by referring to the Microsoft article here: Set
up accounts.

Hope it helps this time.

Thank you.

 

Stuck at the restore to previous version loop

Hi,

Thank you for posting in Microsoft Community.

To understand the issue better, I suggest you to answer the below questions.

• What was the issue you were facing in Windows 10?
• What made the system to be shut down while in the process of restoring?
• Do you have the backup of the Windows 10 or the previous Windows?

Please post us back with more information to help you better.