Windows 10: my printer keeps going offline. I have uninstalled; shut down the printer and laptop and...

I cannot get my printer to stay on line even though I have followed every instruction as outlined. HELP!

:)

 

Printer keeps going offline when windows 10 updates

Hi Graham,

Thank you for writing to Microsoft Community Forums.

I understand that your printer shows offline.

• When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?
  

I suggest you to follow the below given methods and see if that helps.

Method 1:

I suggest you try
changing the printer’s status from “offline” to “online” and check if it resolves the issue.

Method 2:


If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
Resolving Printer Offline problem using the HP Print and Scan Doctor.


Method 3:


If the issue persists, I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Hope it helps.

Regards,

Zaki

 

printer keeps going offline

Hi Toni,



Thank you for writing to Microsoft Community Forums.



Thank you for the detailed information about the issue. I understand the inconvenience you are facing with the printer.



Which security software is installed on your device?



I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Run Printer Troubleshooter

1. Press Windows + I key >
   Update & Security > Troubleshoot.
   
2. Click on Printer and
   Run the troubleshooter.
   

Method 2

Reinstall your EPSON printer

1. Press Windows + R key, type in
   devmgmt.msc.
   
2. Right click on your EPSON printer device in Printers or Printer queues.
   
3. Click on Uninstall.
   
4. On your keyboard, press the
   Windows logo key and R at the same time to invoke the Run box.
   
5. Type control and press
   Enter.
   
6. Click Devices and Printers in Large icons.
   
7. Right-click on the blank area and click
   Add a printer.
   
8. Click on The printer that I want isn’t listed.
   
9. Tick on Add a printer using a TCP/IP address or hostname. Then click on
   Next.
   
10. Enter the IP address and
    Port name of your printer. Then click Next to complete reinstalling your printer.
    
11. Restart your computer and check if you’re able to use your printer.
    

Note: Refer the below suggested steps on how to check IP address and port name of the printer.

1. Right-click on your printer and
   choose Printer properties.
   
2. Highlight the checked Port with
   √ mark in Ports, then click Configure Port.
   
   You’ll be able to see the Port name and IP address of your printer on the pop-up window.
   

You may also refer the article from EPSON “I see the message Printer
is Offline when I try to print with a wireless connection in Windows. What should I do?” for more information.





Hope it helps.





Muralidhar

Microsoft Community Moderator

 

Printer continuously going offline

It's possible you dont' have software installed for the Printer but just a Windows driver via Updates. So if nothing is listed in Apps to uninstall, go to the step to clean out the drivers next.

During reinstall of the printer's software, keep the USB cable unplugged until it prompts you to plug it in.