Windows 10: My printer says off line

Can't get my printer to print, keep getting message that it's off line. I've tried different things...please help!

:)

 

Windows prints with lines, printer issues with Windows 10.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Printer troubleshooter
  
  
  

I suggest you to refer the link below and check if it helps

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

My printer keeps saying printer queue is full

Hello Lan,

We realize the inconvenience you are experiencing with printer not working with Windows 10 on your system. We will certainly help you.

Which all troubleshooting steps have you already tried in resolving this issue?

Try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run Printer troubleshooter and check if it helps.

• Press Windows + X, click on Control Panel, select
  Category and then select Large or Small icons.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Printer and follow on-screen instructions.

Method 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps 1:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.

Step 2: To Manually Clear and Reset Print Spooler Queue

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Stop the service.
• Close the window.

Step 3: Delete the printer files

• Press Windows + E keys, click on This PC in the left pane.
• Double click on C: drive (The drive where operating system is installed).
• Navigate to the folder below, and open the PRINTERS

C:\Windows\system32\spool\PRINTERS

4. Delete all files in the PRINTERS folder until it is empty, then close Windows
Explorer.

Step 4: Start the Print Spooler service
and check.

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.

Also, try the troubleshooting steps mentioned in the Microsoft article and check if it helps.

Fix printer
problems

Reply to the post with an updated status of this issue for further assistance.

Thank you.

 

Cannot load Printer: Off Line!!

Hello,



I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + X”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: Update the latest printer drivers and check if that helps:

Follow these steps:

• Press “Windows Key + X” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the printer drivers and select
  “Update”.

If the issue persists, uninstall and reinstall the latest printer drivers from the manufacturer’s website.



Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith