Windows 10: my printer shows it is offline

my HP network printer status shows as offline - how fix?

:)

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

HP OfficeJet 8700 shows offline

Hi RickJacobs3,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline.

1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?
   

Method 1:


I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.



Method 2:


I suggest you refer to the article
Resolving Printer Offline problem using the HP Print and Scan Doctor and perform the troubleshooting steps mentioned and see
if that helps.



Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us...ange-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

Printer keeps going offline when windows 10 updates

Hi Graham,

Thank you for writing to Microsoft Community Forums.

I understand that your printer shows offline.

• When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?
  

I suggest you to follow the below given methods and see if that helps.

Method 1:

I suggest you try
changing the printer’s status from “offline” to “online” and check if it resolves the issue.

Method 2:


If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
Resolving Printer Offline problem using the HP Print and Scan Doctor.


Method 3:


If the issue persists, I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Hope it helps.

Regards,

Zaki