Windows 10: my problem did not solve.i have problem of two and three finger scroll

I tried to chat with live chat.But they cannot solved my problem.I have problem of touchpad.in my laptop there is no option of two and three finger scroll.there is no option in setting.

:)

 

touchpad problem to scroll with 2 fingers

hi i am gautam

i have an problem to use touchpad .I cannot use touchpad i want to scroll with 2 fingers but i doesn't plz give e a solution with step by step

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Chiral scrolling and one finger scrolling

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the machine?
  

Meanwhile you may try the steps listed below to enable chiral scrolling and one finger scrolling functionality:



Note:

Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry
if a problem occurs. To backup and restore registry key, refer to this
link.

• Press ‘Win+R’ keys together on the keyboard to open the Run dialog and type the following into the Run box:
  REGEDIT
  
  This will open the Registry editor for you.
  
• Navigate to the following location:
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPCpl\Controls\03TabScroll
  
• Locate the keys ‘4OneFEdgeScrollChiralInfo Text’ and
  ‘4OneFEdgeScrollChiralCheckBox’.
  
• On the right pane, change the value data for Visibility of both to
  ‘0’.
  
• Exit REGEDIT and check if the option is available under scroll tab now.
  

Regards,