Windows 10: MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING

Discus and support MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING in Windows 10 Drivers and Hardware to solve the problem; MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING... Discussion in 'Windows 10 Drivers and Hardware' started by KondwaniRX, Jan 20, 2020.

  1. KONDWANIRX
    KondwaniRX Win User

    MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING


    MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING

    :)
     
    KondwaniRX, Jan 20, 2020
    #1
  2. PURPLEWALRUS
    purplewalrus Win User

    External Mouse and Volume Keys on External Keyboard Stopped Working


    I've been using an external mouse and keyboard with my laptop for a while now. A few days ago, the mouse stopped working. It's a wired mouse and the red light comes on when it's plugged in. At the same time, the top row of keys on my wired keyboard stopped working (the volume controls, mail button, home, customizable buttons, etc.). When I plug the mouse in, it appears under Other Devices in the Device Manager, listed twice as a USB Input Device. When I try to update the driver automatically, it says Windows was unable to. The mouse doesn't work in safe mode. I tried a wireless mouse as well and it doesn't work either. My external keyboard shows up under keyboards as an HID Keyboard Device and Windows says the best drivers for my device are already installed. I've tried all three USB ports and the mouse works on another computer. The built-in keyboard and touch pad on my laptop still work fine. What else can I do? Thanks in advance.
     
    purplewalrus, Jan 20, 2020
    #2
  3. PRAVIN TIWARI (FUSA)
    Pravin Tiwari (FUSA) Win User
    Mouse Pad Now Working

     
    Pravin Tiwari (FUSA), Jan 20, 2020
    #3
  4. PATRICKABBOTT
    patrickabbott Win User

    MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING

    touch pad has stopped working

    touch pad stopped working. It is not listed under mouse as an option.
     
    patrickabbott, Jan 20, 2020
    #4
Thema:

MY PROBOOK TOUCH PAD AND MOUSE HP HAS STOPPED WORKING ONLY THE EXTERNAL USB MOUSE IS WORKING

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