Windows 10: My Samsung T7 ssd and my other external mass storage devices won't show on my pc

I see the devices in device manager but it says The drivers for this device are not installed. Code 28, when i automatically update the driver it says it couldnt find drivers on my device, can anyone help me? I really need this fixed because I'm a video editor and I need the files from my ssd

:)

 

Samsung Releases New Portable SSD T7 Touch external storage device

Source: Samsung Releases Portable SSD T7 Touch – the New Standard in Speed and Security for External Storage Devices - Samsung US Newsroom

 

Samsung SSD External Drive not Recognised

Hi,
I'm having issues with Windows 10 recognising my Samsung SSD T7 External SSD.

My Linux PC and Android device are both able to recognise it. I have tried repartitioning on my linux machine with Fat32 and NTFS, but to no avail.

Windows 10 version: 21H2

The device is not visible in Disk Management or File Explorer, but is visible in Bluetooth & other devices >> Other Devices as "PSSD T7" but reads "Driver Error"

When I connect the SSD, a new storage controller "USB Attached SCSI (UAS) Mass storage Device" appears in Device Manager, but has a warning sign. In properties >> General >> Device status it reads:

"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

The driver could not be loaded because a previous version of the driver is still in memory. "

I have updated USB drivers and the storage controller driver mentioned above. I have also updates Samsung's portable SSD software. The application does not recognise the device.

Does anyone have any suggestions?

Any help would be greatly appreciated

Thanks

 

External SSD drive Not configured correctly as a USB Mass Storage Device.

Hi,

My external Samsung SSD drive is working.

But it is not showing up as a USB Mass Storage Device, which it should.

and it does not display Eject in the right click context menu, like other external SSD drives.

Comparing it with other external drives.

The difference is showing at Hardware Properties.

Properties - Hardware (windows menu tab) - Device Properties says "Location: Bus Number 0, Target ID 0, LUN 0" at the bottom.

It should say "Location: on USB Mass Storage Device. " Like my other External drives.

Policies is set to Quick removal (default) which should be fine.

formatting the drive both in exFAT and NTFS. and assigning another drive Letter and using other USB slots on the PC. Did nothing.

Uninstalling/reinstalling the USB drive in Device Manager or Computer Manager did nothing.

Driver details should be fine.

C:WINDOWS\system\32\DRIVERS\disk.sys

C:WINDOWS\system\32\drivers\EhStorClass.sys

C:WINDOWS\system\32\drivers\partmgr.sys

And device is working properly.

So I hope someone out there knows how to configure a drive from Location: Bus Number 0, Target ID 0, LUN 0"

to Location: on USB Mass Storage Device.