Windows 10: My Scanner is Not Working After Windows 10 Update

My scanner was working just fine before I upgraded to Windows 10. Now when I open up the Scanner page and click scan, a message pops up saying "Problem connecting to scanner: We can't find a scanner. Attach it to your PC or go to PC settings to add it." I have my printer USB plugged into both my printer and computer as usual, but don't seem to know what to do. Anyone have the same problem? Or does anyone know the solution? Thanks for all feedback.

:)

 

Scanner not working after Windows 10 update

We understand that the update is causing an issue on your scanner and for us to assist you better, kindly answer the following questions:

• Are you using a Windows 10 Home or Windows 10 Pro?
• What is the make and model of your printer/scanner driver?
• Have you tried uninstalling and reinstalling the printer/scanner driver?

Meanwhile, we suggest that you perform the steps below to prevent your Windows 10 from updating:

Step #1: How to temporarily prevent
a driver update from reinstalling in Windows 10. See the section that says Download the "Show or hide updates" troubleshooter package now. as well as the information on it.

Step #2:
Run this diagnostic tool to prevent updates.

Step #3: If you're using Windows 10 Pro you have the ability to Post-pone incoming updates:

Defer upgrades in Windows 10.
Step #4: Restart your computer to apply changes.

Please get back to us with some answer and results.

 

Epson 1200 scanner now working! Very pleased.


Worked perfectly,

• Installed 2400 series driver (when it asked what model I had I also picked, 1270 and 4180 since these had the Slide scanner interface I thought it might add a few extra drivers)
• Restarted PC
• Needed to use Device manager 'Updated driver'
• Assign 2400 driver. (See attached image)
• Be sure scanner is powered on so it appears in device manager.

Tested the Slide scanner attachment, I used PRO mode and it was discovered.
I had to use the plastic blackout slide holder (for masking the slide) to find the slide though.



Hope this helps others, Thanks again for the step by step!

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.