Windows 10: My screen is stuck and not shutting down or restarting

The screen is stuck on green screen saying "Your windows insides Built ran into problem and needs to restart .We're just collecting some error info,and then restarting " and the progress is stuck on 0% it is not increasing. Even if I try to turn laptop off it is not shutting down.What failed : ntoskrnl.exe

:)

 

Random shut down and restart??

Computer: Intel (R) Pentium (R) Dual cpu
E220@2.406hz
2.42 GHZ, 2.00 GB of RAM
Windows xp

Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused *Mad

One suggestion was to replace the RAM.

Any suggestions on how to repair my computer?

 

Computer not booting to desktop, stuck at Restarting screen

Hi Fred,

Thank you for posting in Community.

The issue might occur if the system is not Shut down properly. As you have already tried restarting the system several times, I suggest you to perform a Power Drain by following the steps provided below and check if it helps.

• Turn Off the computer and remove the power cable.
• Long press the Power button for 15-20 seconds.
• Plug in the power cable and switch on the computer.

Hope this helps. Keep us posted on the status for further assistance.

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.