Windows 10: My screen is stuck while trying on enable touchscreen option on my Surface pro, and now the...

Photo is for reference

:)

 

Touch screen on surface pro

Hello Brady,

The Surface Pro may have encountered a driver conflict or a hardware issue. For us to isolate the issue, kindly answer the following questions:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version of your Windows 10? To check type in
  winver on the search bar and press Enter.

Meanwhile, we recommend that you follow the troubleshooting steps given on these articles to see if there will be any changes:

• Surface touchscreen: Problems with touch
• What to try if your touchscreen doesn't work

Please get back to us.

 

Surface Pro 3 reinstall with no touchscreen

So I picked up a very cheap Surface Pro 3 recently - just to see if I could fix it - it was described as not working with the surface keyboard since windows 10 was installed, but working ok with a usb keyboard and mouse. I thought it might be an install/driver issue and have always wanted to try a Surface Pro (curiosity killed the cat lol).

So far I have been stuck trying to resolve anything because the touchscreen is not working either (now partially working after I uninstalled the last few Windows updates but only the start menu works with touch screen). And as there is only one usb slot I can't have a keyboard and mouse plugged in at the same time! So reinstalling from usb has me stuck. I have a bluetooth mouse but it still requires a usb thingy to work. Ok I know so I need to get a usb extender so I can plug both in - but before I do that I am just wondering if I am wasting my time.

I have now downloaded the recovery from Microsoft to reinstall it back to factory settings and then see what is working and what isn't. But two issues.

1) There are two options for the serial number entered - either Windows 8 or Windows 10. I am not sure whether I need to use the Windows 8 (which it originally came with) or whether the Windows 10 version is an option for this model - or whether the Windows 10 version is just an option for a later surface pro 3 model - but it did come up for my serial number.

2) How the heck do I install it? I need the only usb slot for the recovery installation usb. Meaning I have no keyboard, mouse or touchscreen to fulfill the recovery installation.

Thanks.

 

Surface Book TouchScreen stop responding

Hi,



Welcome to Microsoft Community.

I understand your concerned. Let me help you to fix the issue.



Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps provide.

Surface touchscreen: Problems with touch

What to try if your Surface touchscreen doesn't work - Microsoft Support



Hope it helps. Keep posting us with the status we will be glad to help you.