Windows 10: My Secure Exam Browser is stuck on blank white screen every time I try to start my test.

I have windows 10, required .NET Framework and followed every steps to make it work. I disabled everything, not using any USB port, turned off Bluetooth, deleted all caches and history, restarted multiple times, turned off everything they asked me to, uninstalled-reinstalled chrome and SEB and still it doesn't work. I don't know what I did wrong.

:)

 

My Secure Exam Browser is stuck on blank white screen every time I try to start my test.

Hello

My name is Michael Carroll, and I am a Microsoft Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry; I'll do everything I can to help you.

If your Secure Exam Browser (SEB) is stuck on a blank white screen despite following all the recommended steps, there may be several underlying issues causing the problem. Here are a series of troubleshooting steps to help you resolve the issue:

1. Check System Requirements and Compatibility

Operating System: Ensure your Windows 10 is up to date.

.NET Framework: Verify that you have the correct version of .NET Framework installed. SEB may require a specific version, so double-check the requirements.

2. Run SEB as Administrator

Administrator Privileges: Right-click on the SEB shortcut and select Run as administrator. This can resolve permission-related issues.

3. Check for Conflicting Software

Background Applications: Make sure no other software is interfering with SEB. This includes screen capture tools, antivirus programs, or other security software.

Antivirus/Security Software: Temporarily disable your antivirus or security software to see if it's causing the issue.

4. Reconfigure SEB Settings

SEB Configuration: Ensure that SEB is properly configured for your exam. Sometimes incorrect settings can cause issues.

Configuration File: Verify that the SEB configuration file provided by your exam administrator is correctly loaded.

5. Clear SEB Cache and Settings

Clear Cache: Go to C:\Users\<YourUsername>\AppData\Local\SafeExamBrowser and delete all files in this directory. Note: Replace <YourUsername> with your actual username.

Reset Settings: Try resetting SEB settings to default.

6. Update Graphics Drivers

Graphics Drivers: Outdated or corrupt graphics drivers can cause display issues. Update your graphics drivers from the manufacturer's website.

7. Check Event Viewer for Errors

Event Viewer: Press Win + X and select Event Viewer. Look for any errors or warnings related to SEB under Windows Logs > Application and Windows Logs > System.

8. Check Internet Connection

Stable Connection: Ensure that your internet connection is stable and not being blocked by a firewall.

9. Reinstall SEB and Associated Components

Uninstall SEB: Completely uninstall SEB from your system.

Remove Remaining Files: After uninstalling, delete any remaining files and folders associated with SEB in Program Files and AppData.

Reinstall SEB: Download and install the latest version of SEB from the official website.

10. Create a New Windows User Profile

New User Profile: Create a new user profile on your computer and try running SEB from the new profile. Sometimes user-specific settings can cause issues.

Go to Settings > Accounts > Family & other users > Add someone else to this PC.

Create a new user account and log in with it.

11. Check SEB Log Files

Log Files: SEB may create log files that can provide insights into what is going wrong. Check the SEB log files typically found in C:\Users\<YourUsername>\AppData\Local\SafeExamBrowser\Logs.

12. Contact Support

Technical Support: If none of the above steps work, contact the technical support team for SEB or your educational institution. They may have specific instructions or updates that can resolve the issue.

By following these steps, you should be able to identify and resolve the issue causing SEB to get stuck on a blank white screen.

I hope these steps help you resolve the issue. If you still have problems, please reply with any missing details, screenshots, and other important information needed.

 

E 72 crash and stuck on white blank screen

@ maneater: The phone gets stuck on a white blank screen. - From the information the OP is providing, I don't think step 1 or 2 is possible to execute.

 

Throwing error in secure browser test

I have checked in to the exam and taken photos my mine, I’d proof , test space and done with all other steps but while doing secure browser test , I ended the open applications not even single application is open except onvue but still it throwing error to resolve the issue , how could I solve this

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