Windows 10: My sister gave me a computer, but she doesn't remember the PIN or her password. I have...

I have tried resetting her old outlook account, but I don't have all the information and Outlook does not recognize her old account. She does not remember her PIN.

:)

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

Cannot remember password and PIN to login

Hi,

As per the query, I would like to inform that you require to create a password prior to the creation of the PIN. If you remember the password, click on the sign-in options under the password box in the login screen.

If you forgot your Microsoft account password,
follow these steps.

If you don’t have a Microsoft account and forgot your local account password,
you can’t recover it. Instead, you’ll need to reset your PC.

Warning: Following these steps will remove all of your data, programs, and settings.

• Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
• While holding down the Shift key, select Restart.
• On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
• Your PC will restart and will reset itself.

Hope this helps.

Regards

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?