Windows 10: My son can't log into his account.

So we can't log into my sons account, and I can't recover it.Someone hacked it, and now when we go to log in, we get the code in our email, then it gives us two different bogus "aliases" that are partially hidden. And then it just doesn't let us do anything.Why can't we recover this if we have the original email, and we have our codes being received?The account recover form will not work for us as it says his email no longer exists, but it sure sees it when we try and log in because it emails us a code.

:)

 

Microsoft account on desktop,laptop, and xbox one

Hi,

To correct the issue, we suggest you to perform the steps below:

• Press Windows log key + S.
• Type User Accounts and click on it from the result.
• Click on Manage Another Account.
• If your son's account appears there, you can remove it and retain your account.

Let us know how it goes.

Regards.

 

administrator change from me to my son on laptop I bought for him

If your son has an account on the laptop already:

• Go to Control Panel (Windows + X keys together and choose Control Panel from the resulting menu)
• Select User Accounts - Manage Another Account
• Select your son's account and set its type to Administrator
• If you want to delete your own account, close Control Panel, log out, log in under your son's account, go to the same place in Control Panel, Manage Accounts and delete your old account

If your son does not have an account on the laptop:

• Go to Control Panel (Windows + X keys together and choose Control Panel from the resulting menu)
• Select User Accounts - Manage Another Account - Add a new User in PC Settings
• In Settings select 'Family and other People', then 'Add someone else to this PC'
• Create a new account for your son, if you wan you can skip the step to enter your son's email address by clicking 'I don't have this persons Sign-in Information' - 'Add a User without a Microsoft Account'
• Enter your Son's Name and Password if required, set account type as administrator
• If you want to delete your own account, close Control Panel, log out, log in under your son's account, go to the same place in Control Panel, Manage Accounts and delete your old account

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: