Windows 10: My Son is in a wrong Family Groupe

My son is in a wrong Family Groupe. We don´t know the Family Administrator of this wrong Groupe and he does not answer an my request do "release" my son out of his family.How can I get him out of this family groupe? I have read all faqs an chatted already with the 365 Office support. They postponed me to this community.

:)

 

Problem adding my son to my family group

Hi,

I want to set up my son on Minecraft and am facing a problem with adding him to my family group in order to manage permissions.

I have sent an invitation to his Outlook account to join my family group. When he tries joining the family group using the link in the invitation, he gets a message saying he is already part of another family group which he must first leave.

However when I look at which family group he's part of, I can't find any. On the Outlook home page when I use the left hand menu to look at which groups he's part of, it says "you have not joined any groups yet".

So- in short, I'm stuck.

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!

 

Family Organizer Leaving Family Group

Hello Lee Wilfert,

Glad to see you in Microsoft Community.

• If Mother was the administrator of the Family Group, you can exit the Family Group directly, and Mother will automatically become the Family Group organizer.
  
  If you want to stay in the Family Group, you need to rejoin, either as an administrator or as a regular Family Group member.
  
  Visit Getting started with Microsoft Family Safety for more details.
  

• If Mother was already a member of the Family Group, you need to remove her from the Family Group, then add it again, and need to select "Administrator" when selecting the role.
  

Meanwhile, you can dissolve the Family Group, and then let the new organizer send an invitation to re-establish the Family Group. Visit Leave family group or remove members (microsoft.com) for more details.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist