Windows 10: My son set up 2-factor on his Windows account but they won't send codes to his email. He...

Attempts to set a new password do not work. When you click "get a new code" nothing comes. When logging into his computer, we get an error that says MS cannot send him a new code. The email address associated with the account is a Gmail account, which we have access to. It worked fine until it didn't. Now he has no access to his computer or his MS account. The most immediate need is access to his computer, which is less than one week old. Thanks for your help.

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Child Account 2 factor authentication not sending code

My child's Microsoft account is trying to send him a code. The email option is to my old hotmail account which not longer exists. (moved to outllook). My cell number has the correct last 2 digits and when I enter the full 4 digits it tells me they are unable
to send code to that number. I am stuck with no way to do the authentication. Suggestions on how to receive the code would be great. Thank You.

 

Default email won't send or receive emails on Windows 10

Hi William,

To properly address this concern, I would like to gather more information. Kindly answer the following questions below:

• Are you using Outlook.com, Outlook application, or the Mail app for Windows 10?
• What type of email account are you using? (POP, IMAP or Exchange)

You can visit these articles for steps and suggestions on how to fix email sync issues in Outlook.com and Outlook application:

• Fix Outlook.com email sync issues
• My messages won't send in Outlook application

To notify us and have us get back to you, simply reply to this post.

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.