Windows 10: My son's account got hacked and he has been locked out of everything.

We got a email saying that his email was removed from him s Microsoft account. I have tried to contact and go through the troubleshoot n times. Now he is locked out of him s PC because his email doesn't exist on his Microsoft account. All his games info everything has totally been blocked due to the email change. I have tried everything I can think of. We are loosing way too much to let this go. We need help immediately! School info assignments etc are on this PC.

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my sons account has been hacked

my sons account has been hacked and they have changed his email so when trying reset the password its telling us that no account with that email. phoning Microsoft the automated message tells us support has moved online following that link and then typing in my sons email comes back with there is no Microsoft account that that name.

This is ridiculous, kinda a catch 22 situation, cannot log in to get support, cannot phone someone to get support

Anyone have any suggestions?

thanks Clarke

 

77000 Steam accounts hacked every month

Ironically I've had the same crappy password since I made my Steam when HL2 came out and never been hacked, but I've had my Origin account jacked twice with a much more complicated password. 2 step on Origin fixed this problem, but just thought it was kind of funny. I went with 2 step on Steam to be safe too.

 

Lock or Delete hacked account

Still no reply from MicroSoft....

I really need to lock down or reset the account of mine that has been hacked.