Windows 10: My sons Microsoft account has just been hacked and security email changed

My sons Microsoft account has just been hacked and security email changed. We are still logged on using windows hello. What can we do to stop the hacker

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my sons account has been hacked

my sons account has been hacked and they have changed his email so when trying reset the password its telling us that no account with that email. phoning Microsoft the automated message tells us support has moved online following that link and then typing in my sons email comes back with there is no Microsoft account that that name.

This is ridiculous, kinda a catch 22 situation, cannot log in to get support, cannot phone someone to get support

Anyone have any suggestions?

thanks Clarke

 

email account hacked. please help

Unfortunately thats the Yahoo!'s server being hacked directly, not your own PC or account. I've had this problem with yahoo! 6 times in 1 year now. I'm going to change mail, this bs is a joke their security is amateurish.

One time I even kept spamming my self as u describe in 1) the next day after I changed the password on my account using a computer with proffesional-grade Kaspersky antivirus for companies. Since then I have ruled out the possibility of this being my own fault.

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!