Windows 10: my speakers are not working on my Dell computer

The speakers are not working on my Dell computer. This is a pretty new computer.

:)

 

Windows 10 recognizes my UE Megaboom as a headset and not a speaker will not work?

Hi Rachael,



Thank you for writing to Microsoft Community Forums.



I suggest you try the steps listed below and check if it works. This issue could be because of the Headphones BT SPEAKER Stereo being set as default. I suggest you to try the steps listed below and check if it works.

• Pair the speaker with your PC.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video, and game controllers
  and right click on your Bluetooth speaker (BT SPEAKER Stereo).
  
• Choose Disable and acknowledge the confirmation popup. Wait for the screen to refresh.
  
• Right click on the same device again and Enable.
  
• Exit Device Manager and see if the issue persist.
  

Regards,

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

External speakers stopped working

Two days ago the external speakers (cheap Altec Lansing speakers) on my Dell laptop just stopped working. At that time, they were appearing in the device list. But I couldn't get them to work. The built-in speakers in the laptop were working. That night I restarted the computer to install some Windows updates. After restarting, the external speakers still were not working. Internal speakers are still working. Now the externals don't show at all in the list. I connected these speakers to another computer and they work fine. I connected a flash drive to the USB port to which the external speakers were connected to test the port and it works. Unfortunately, I don't have anything handy to test the 3.5m headphone jack. (These are 2-connector speakers, a USB and a 3.5.) What to do from here? Everything I read says update the driver but these speakers don't use a driver. I'm afraid if I buy new speakers it will be the same problem. Why won't my computer recognize these speakers? I can get by with the built-ins but they are so tinny-sounding.