Windows 10: my speakers plug in and connect but headphones dont

when i plug my speakers in they work fine as an audio device but when i plug headphones in they dont connect at all. i know this is not a driver issue because i updated them already. please help me

:)

 

Speakers playing when headphones are plugged in

I have an HP laptop with windows 10. When my headphones are plugged in, the speakers are still playing. When I go to sounds, the only device listed is the speakers. How can I silence the speakers when the headphones are plugged in.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

“no speakers or headphones are plugged in” windows 10

• Are you seeing an error code when trying to plug in speakers or headphone? - Nope
  
• Have you made any changes or update to your device before the issue occurred? - Nope The problem appeared suddenly.

• Have you tried using a different speakers or headphone and check if the same issue will persist? - Yes, same problem