Windows 10: My Surface Earbuds are suddenly not connecting with my Windows 10 PC

I have had my earbuds for about a year and they have been great, always ready, paired and connected. I didn't use them for the past two weeks due to the holidays and suddenly today they can pair but they don't connect. Or they connect but are not working.They are fully charged as far as I can tell.I have tried resetting to factory settings and firmware but nothing is working. These earbuds are very comfortable and useful and I would really like them to work again.* Moved from Mobile Devices

:)

 

Issues while connecting Galaxy Earbuds to HP PC

Hi Christian,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while connecting the Galaxy Earbuds on your PC via Bluetooth. For further clarity on the issue, please respond to the questions below.

1. Is this the first time you are trying to connect the Earbuds?
   
2. What happens when you try to connect? Do you receive any error?
   
3. Have you tried connecting them to another PC?
   
4. Which build version of Windows 10 are you using currently?
   
5. What is the exact model of the PC?
   

Refer the article
Which version of Windows operating system am I running?



Meanwhile, I would suggest you to refer the article
Fix Bluetooth problems in Windows 10



You may also want to check the HP support document on
connecting Bluetooth Devices.



If issue persists, I would suggest you to check if there are any Windows Updates pending to be installed. Refer the article

Keep your PC up to date



Please get back to us with the detailed information to assist you further with the issue.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Connecting Bluetooth Earbuds to my Laptop

Here's how to connect your Bluetooth earbuds to your PC. It's mostly about Bluetooth, rather than Windows. And if you were hoping the process would be simple and obvious ... guess what? It's not.

Bluetooth is actually a wireless network technology, very similar to WiFi. What you have are actually
Bluetooth-enabled earbuds, because they have the ability to connect to a Bluetooth network.

The unique thing about a Bluetooth network is that the network exists only between your Bluetooth-enabled earbuds and the Bluetooth adapter in your computer. That makes a Bluetooth network more secure than a WiFi network, because anyone can join a WiFi network.

Get ready, here we go:

Step #1: Make your Bluetooth devices discoverable: Put your earbuds and your Bluetooth adapter into discovery mode. That's like joining a dating website - you've made yourself discoverable to other people. The instructions that came with your earbuds
should say how to put them into discovery mode. Putting your Bluetooth adapter into discovery mode is a two-part process:

• Go to Start > Settings > Devices > Bluetooth and other devices and add your computer's Bluetooth adapter as a 'device.'

• Once you done this you'll see the control to turn Bluetooth 'on.'

Step #2: Pair your earbuds to the Bluetooth adapter. This is like exchanging contact information with someone on that dating website. Your earbuds and the Bluetooth adapter exchange information, so they don't have to go through the whole setup process every
time you want to you use Bluetooth-enabled earbuds. Once your earbuds are paired, they show up in the list of devices on that same page in the Settings app.

Here's how my Bluetooth-enables earbuds look:





Step #3: The final step is to actually meet the person you found on the dating site. In Bluetooth, as in life, that's called 'connecting.'





Now your earbuds are ready to use.

Of course, there are many gotchas that you might encounter, but let's see how far you get with the above.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.