Windows 10: My Surface keyboard and touch were not working, so I factory reset it. But now it's in a...

Window 10 surface pro

:)

 

Factory Reset for Surface Pro 3

My first post, so be gentle!
Just got an oldish Surface Pro 3 and I would like to do a 'factory reset'

I'm trying to add an attachment




If I have uploaded the disk management image correctly, there seem to be more partitions than I was expecting!
Would anyone like to suggest what the previous owner(s) have done?
Also where (which partition) , and how would I go about a factory reset.

Please let me know if this post is in the wrong area and if I've broken any rules or conventions.
Cheers
Jack

 

SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

The camera caused a system freeze every time it was activated so I thought why not restore.

• I attempted to reset my Surface Pro 3 to Factory defaults.
• The Surface Pro made it to 1% then crashed.
• Now it is in a reboot loop.

I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

Do you have any suggestions on how to make it work again?

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.