Windows 10: My Surface pen wasn't delivered. FedEx says it was a lost package. Microsoft says talk to...

My Surface pen wasn't delivered. FedEx says it was a lost package. Microsoft says talk to FedEx, FedEx says talk to the sender for a refund.

:)

 

Package says delivered on the Microsoft Website but never arrived.

I ordered a controller about 3 weeks ago and it still hasn't arrived, however it says that the package was delivered according to the Microsoft website, but the UPS tracker says that the controller has yet to be shipped by Microsoft. So, I was wondering if there is anyway to get this problem solved, like a re-delivery or an update, also if Microsoft can help in anyway.

 

I never received my order but FedEx tracking number says delivered

Is the FedEx delivery address correct?

Call FedEx and find out where they delivered it because you don't have it.

Should have done that Tuesday.

 

Warning ordering online - Lost package

Hi, Everyone

DO NOT ORDER ANYTHING ONLINE.

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First of all, no matter how much your product that you order online is, a signature will not be required to deliver. If you are willing to risk it, stay right next your door all day long to meet your delivery guy to receive your package.

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Secondly, this is important and scary part. A Microsoft customer service is infinite loop. Here is my case. I recently ordered surface pro 6 and cover, and became lost package. Since the day I lost my package, I started to call Microsoft and FedEx.

Answer from FedEx: "your product is expensive, it is Microsoft's fault because they didn't ask for a signature. Please call your shipper."

Answer from Microsoft: "it is carrier's fault, they did not successfully deliver the your package, but we are going to create a case for you. Please call us back for the update"

(***Anyone who makes a case for lost package, please keep your eyes on your email. In my case, they tried to close my case for 2 times without my confirmation - check your email frequently. I had to call them back to open my case up again)

Here is a point which the infinite loop starts. I called them back for every 2 or 3 days because they kept repeating "Sorry for inconvenience you are facing, but there will be an update from investigation team. They are waiting for a confirmation from FedEx.
We can't do anything for you right now because they(the investigation team) are back-end teams. Only thing we could do is leave a note and wait for the update." I talked level-1 agent, sales department, and even supervisors. You will get same answers from
them all the time.

From that point, I chose to call FedEx directly to know why FedEx is not providing information what Microsoft needs. However, An answer from FedEx shocked me. An agent from FedEx said "Sir, we already answered back to Microsoft, I do not understand why Microsoft
told you that they did not receive the answer from us!". I called Microsoft about this information but didn't get any update from Microsoft. 2 days later, I called FedEx again. An supervisor from FedEx told me "Okay, here is what we are going to do. Since
you've been waiting so long, tell Microsoft that make a claim against FedEx about your lost package. When they do, we will reimburse the money of the lost package, so you could get money back. Now, we are happy to help you and you are happy to get your money
back right?" I thought that it would be the end of story for my lost package. BUT NO! NO! NO! I called Microsoft and talked to supervisor about this. Now, you can guess what their answer is haha. (keep repeating same answer - "didn't get any update from investigation
team. please wait your update after few days (mostly 2 days) ")

I haven't got any result from Microsoft yet. Now, even calling them makes me frustrated. Even though FedEx agreed to reimburse the money, if Microsoft investigation team doesn't update, you will be stuck between two big companies. Try to avoid situations
that you have to call Microsoft customer service. They will make you crazy sooner or later.

* Moved from Surface