Windows 10: My system keeps crashingrestarting while playing any game, even after a clean windows...

EventData - DetailsBugcheckCode313BugcheckParameter10x3BugcheckParameter20xffffde08c46e6c40BugcheckParameter30xffffde08c46e6b98BugcheckParameter40x0SleepInProgress0PowerButtonTimestamp0BootAppStatus0Checkpoint16ConnectedStandbyInProgressfalseSystemSleepTransitionsToOn3CsEntryScenarioInstanceId24BugcheckInfoFromEFIfalseCheckpointStatus0CsEntryScenarioInstanceIdV224LongPowerButtonPressDetectedfalseLidReliabilityfalseInputSuppressionState0PowerButtonSuppressionState0LidState3The system has rebooted without cleanly shutting down first. This error&n

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BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

BSOD when trying to play online game

Hi,

To better assist you with this concern, kindly answer the following:

• Is this happening on one game only?
• Is this the first time you encountered this issue? If so, any changes made on the computer prior to this concern?

In the meantime, we suggest that you perform a
clean boot on the computer. Once done, try to play the game again and check if you will still experience the same issue.

Keep us posted.