Windows 10: My touch screen stopped working

My HP laptop touch screen has stopped working. When I go to view pen and touch info it says 'No pen or touch input is available for this display'. I also went to device manager to update the hid-compliant touch screen driver but it's not listed. I then went to HP support to find my device and update and download drivers but there is no option for this. I also tried to download and install the following drivers as I saw this worked for someone else with the same problem, but they don't exist in the list of drivers available to install:>>> Intel Serial IO Driver this is under Driv

:)

 

My touch screen stopped working

Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with your touchscreen.

I would suggest you to try the solutions provided on the support article below.

https://support.microsoft.com/en-us/windows/wha...

You may also Enable and reinstall the touch screen driver in Device Manager

Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.

In Windows, search for and open Device Manager.

Expand the Human Interface Devices list.

Right-click the HID-compliant touch screen device, and then click Enable, if possible. If the Enable option is not available, continue to the next step.

Tap the screen to see if it responds. If it does not, continue with these steps.

Right-click the HID-compliant touch screen device, and then click Uninstall.

Restart the computer to reinstall the touch screen driver.

Tap the screen to see if it responds. If it does not, configure the touch display.

Another thing you can try is to Configure the touch display to identify your screen as a touch screen.

In Windows, search for and open Calibrate the screen for pen and touch input.

On the Display tab, click Setup.

Click Touch input.

Follow the on-screen directions to identify your screen as a touch screen.

Tap the screen to see if it responds. If it does not, continue to the next step.

If the steps above didn't work, proceed with Adjusting the power management settings for your touch screen

NOTE: Changing this setting might result in increasing power consumption during sleep mode.

In Windows, search for and open Device Manager.

Expand the Human Interface Devices list.

Right-click the HID-compliant touch screen device, and then click Properties.

On the Power Managment tab, remove the selection from the Allow the computer to turn off this device to save power check box, and then click OK.

Hope this helps.

Kind regards,

Louie

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

Touch screen stops working, Windows 10

It's gone again!! I was using an app with the touchscreen, when I saw the on screen symbol in the task bar flicker, it then disappeared and the touch screen stopped working.

Step one now tells me that it is applying a fix, then comes up with the message - Unknown usb device (device descriptor failed) is not working properly. Your pc must be restarted. - Restarted and went back and ran troubleshooter again, getting exactly the
same result and message.

Step 2 - The touch screen driver has now vanished from the list! (last week when the touchscreen wasn't working I tried to find the driver and couldn't - perhaps this is why!)

HELP!