Windows 10: My touchpad works fine when clicked to open but won't drag and drop or scroll.

I have a laptop, and it and all its drivers have been updated. If I want to open a file, I can move the cursor to a file to click and open. But scrolling does not work; the cursor won't move. It does not work either when trying to drag and drop. I have to use my finger on the touch screen instead.

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Click and Drag using Touchpad Win 10 without separate Left Key

Hi Mike,

Your touchpad should be able to support click and drag, scroll, and other touchpad gestures. If you're unable to that, then verify if you have a precision touchpad. Just go to
Settings > Devices > Mouse & Touchpad. It should say Your PC has a precision touchpad under
Touchpad.

Below are some of the gestures it should support:

• Select an item by tapping on the touchpad.
• Scroll by placing two fingers on the touchpad and slide vertically or horizontally.
• Do a right-click by tapping the touchpad with two fingers.
• Drag an open window by double-tapping and dragging from the title bar.

In case you're still unable to click and drag or do other touchpad gestures, then we suggest that you get in touch with your computer manufacturer so they can further check on the case.

Update us on how it goes.

Regards.

 

Surface Book Touchpad - Drag & Drop not working in Outlook 2016

Hi Rainer,



Allow me to assist you.



A quick question before we proceed.



What happens when you try to drag and drop attachments in Outlook 2016?



Let’s start Outlook in Safe Mode following steps mentioned below, then try drag and drop an attachment
and verify the result.

* Hold Windows key + R.

* Copy and paste, or type the following command in the Open box, and then press
Enter

Outlook /safe

Note: There is a space between Outlook and ‘/’.

If Outlook works as expected in safe mode, disable the add-ins by following steps mentioned below and determine the problem causing add-in.

a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

b) Check if there are add-ins listed, clear the checkbox.

c) Close the Office program and restart it.

d) Enable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

Hope it helps fix the drag and drop. Try the suggestion and let us know the result at your earliest convenience.