Windows 10: My USB3 external HD doesn't work in my new hardware

Discus and support My USB3 external HD doesn't work in my new hardware in Windows 10 Drivers and Hardware to solve the problem; Hello. Recently I have changed my hardware from an i7920, Asus P6x58D premium to a i7 10700K, asus rog strix z490-e gaming. I have NOT reinstalled... Discussion in 'Windows 10 Drivers and Hardware' started by Maegirom, Dec 8, 2020.

  1. MAEGIROM
    Maegirom Win User

    My USB3 external HD doesn't work in my new hardware


    Hello.
    Recently I have changed my hardware from an i7920, Asus P6x58D premium to a i7 10700K, asus rog strix z490-e gaming.
    I have NOT reinstalled windows neither formatted (It's windows 10 pro 1909 btw). I've tried to let windows to find drivers and everything is fine but my external hard drive. It is a Seagate expansion desk 2Tb, USB3.0.
    The thing is:
    When switched to an USB3 port, the system hangs when I double click in my external drive. It is recognized, but it shows a blank icon in "This PC". It shows de bar in the windows as it is "searching" infinitely.
    BUT, if I unplug and re plug again, windows detects the HD without problems and I can use it for all session.

    When switched to an USB2 port, everything works fine (but it's a USB2 spped, of course...)

    I have tried the "legacy USB" and the "XHCI hand off" things in BIOS. The problem is there no matter they're enabled or disabled.
    I have tried to uninstall the HD in device manager, reset PC and plug again. It works until I reset again and the system boots with the HD plugged

    SO, when the system boots with the HD plugged (in USB3), it goes crazy and give HD detection errors/hangs
    BUT if I boot the system with the HD unplugged and plug it after the system has booted, everything is right. Also, after the system hangs searching from the HD, if I unplug and re plug, it works OK again.

    Of course I know I could try to reinstall windows from scratch. It's not an option right now. I prefer using my HD under USB2 actually.

    Any ideas? Thanks in advance and sorry form my terrible english.

    :)
     
    Maegirom, Dec 8, 2020
    #1
Thema:

My USB3 external HD doesn't work in my new hardware

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