Windows 10: My video playback is distorted

My video playback just became distorted a week or so ago, and nothing I can do repairs it. any suggestions?

:)

 

Distorted Sound

Hi Zaki,

Distorted sound can be be produces if there is an issue with the hardware or software. Please answer the following questions for us to narrow down this concern:

• Is it affecting all music, videos, and online videos?
• Which sound card is set to default? Realtek High Definition Audio or High Definition Audio Device? You will know it by typing
  "sound" on the search box and select Sound, under Playback, the default speaker should have a check.

Please run Playing Audio Troubleshooter by following these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Choose Playing Audio and follow the steps.

Looking forward to your reply.

 

Video playback problems

Hi Davis,

Based on the information that you have provided, this could be related to incorrect configuration or corrupted device drivers. We recommend that you run the Video Playback troubleshooter by following the steps below and check if it helps:

Method: Run the Video Playback troubleshooter

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Video Playback.
• Follow the on-screen instructions to run the troubleshooter.

We are eager on getting this resolved for you; we will wait for your feedback.

 

video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

Hi Andrew,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with this issue.

Before we proceed, we require more information to assist you better.

• Which application you are using to play the video?
• What is the format of the videos you are trying to play?
• Does this happens with all other videos as well?

This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

Step 1: Run Video Playback Troubleshooter.

I suggest you to run the Video Playback
Troubleshooter. Follow these steps to run
Video Playback troubleshooter:

• Type troubleshooting in the search bar and select it.
• Select View all on the top left corner.
• Click Video Playback
  troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 2: Also, I suggest you to update your graphic card drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• 
  Press Windows key + X key and click on
  Device manager.
  
• 
  Search for Display Adapters.
  
• 
  Right-click on the graphics
  card and click on Update driver software.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.