Windows 10: My wallpaper changed pictures without my permission. It was costly to discover the issue on...

6 days ago my wallpaper changed on my homescreen to a creepy picture of 4 men staring at the camera, hence me. My first thought was my 6 month old laptop was compromised with a virus. I ran Malwarebytes found no viruses, I have PopUp blockers on Chrome/Firefox, I clear my cookies and cache requently. I chatted online with Best Buy Geek Squad who couldn't figure out the problem but alarmed me when they suggested someone may be hacking into it. I took it to a local computer repair store on referral by a tech friend.2.5 hours of driving plus $149 and 24 hours later after diagnosing they told me:

:)

 

unable to change the lock screen Wallpaper.

Hi,

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the exact issue that you are facing?
  
• 
  Are you facing issues while trying to change the lock screen Wallpaper?
  
• 
  Are you not able to choose the directory where the wallpapers has been saved?
  

As an initial troubleshooting step, I suggest you to restart the computer and check if you are able to successfully change the lock screen wallpaper.

• 
  From Desktop, right click and select
  Personalize.
  
• 
  In Personalization window, click on
  Lock Screen in the left pane.
  
• 
  And choose wallpaper you would like to apply for the lock screen by choosing the browse option.
  
• 
  Close the Personalization window.
  

If the issue still persists, please do reply with the required information. We will be glad to assist you.

Thank you.

 

Win-10 themes keep changing

Hi,

Thank you for providing the information.

• Did you try the steps suggested by Suvarna Govinda above, what was the result?

As I understand the issue, Themes in Windows doesn't have the options to change on its own. Only the Wallpapers in the themes can change as selected ( Picture, Solid color and Slide Show ).

I would suggest you to make us understand that if the Wallpapers are changing in Theme which you have selected.

Below are the steps you can check if it helps.

• Press Windows + I keys and select Personalization.
• Select Theme and select the Default theme.
• Select the Desktop Background below and select the Picture
  and save it and check.

Please post us back if the issue resolves. We are glad to help you.

 

Change wallpaper picture

I want to change my wallpaper picture