Windows 10: my WD Passport stopped working

my WD Passport is plugged into my windows 11 computer. Somewhere I found out that it is installed, but I do not think it is working properly. First, it does not show up in my files. When I finally clicked enough times to finally get to my files, I discovered there are no new files that have been saved.I'm not real tech savvy, but not completely hopeless either. Can someone please help me.

:)

 

Can't access files restored from wd passport

I have looked at the numerous inquiries on this subject. Most are old and the suggestions do not coincide with the menu selections. So, I will try this.

• New computer HP pavillion
• Windows 10
• Backup files stored on wd passport
• restored the files to the new pc
• can't view, access,
• message that I don't have permission
• tried to change permission
• did not work

 

My WD Passport external hard drive won't open

My WD Passport external hard drive won't open. It's listed in device manager and in the properties is listed as "working properly".

 

A driver for WD passport compatible with windows 10

Hi Donna,



Welcome to Microsoft Community and thank you for posting your query.



Let’s try installing the WD passport driver in compatibility mode and check if this helps. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

You can also visit the below link and try updating the driver and check.

http://www.wdc.com/en/



If the issue still persist, I recommend you to contact WD passport team for further assistance.

http://support.wdc.com/?lang=en



Hope this helps. Keep posting us with the status we will be glad to help you.