Windows 10: My wife has been locked out of her account on a shared desktop using Windows 11,

The motherboard on the computer was changed and I was able to access my files because my account verification was through an email. However, my wife was unable to access her files because account verification required was through a text, but the phone was a landline. We requested a change of phones to a cell and was informed that will take 30 days. Nor was it possible to talk to anyone to tell them to send the verification code by phone call. Any suggestions?

:)

 

Locked myself out of my desktop

Hi

Welcome to Microsoft community.

It appears that you've encountered a situation where your desktop has been locked remotely via the "Find My Device" feature on your Microsoft account. Unfortunately, since this is a security measure implemented by Microsoft to protect your device, resolving this issue might require a bit of effort. Here's a step-by-step guide to help you unlock your desktop:

1. Sign In as Administrator:
   
   • You mentioned that you have a laptop as well. If you're signed in as an administrator on that laptop, you can use it to remotely unlock your desktop.
     
2. Connect to the Internet:
   
   • Make sure both your locked desktop and the laptop you're using to unlock it are connected to the internet.
     
3. Microsoft Account:
   
   • On your laptop, go to account.microsoft.com and sign in with the same Microsoft account that you used on the locked desktop.
     
4. Find My Device:
   
   • Navigate to the "Find My Device" section, similar to what you did to lock the device.
     
5. Unlock Your Desktop:
   
   • From the "Find My Device" settings, you should see your locked desktop listed.
     
   • There should be an option to unlock the device. Follow the instructions to unlock it.
     
6. Reboot the Desktop:
   
   • After unlocking the desktop from the Microsoft account settings, reboot the desktop and try signing in.
     
7. Re-Register the Desktop:
   
   • If you've removed your desktop from your devices list, you might need to re-register it after you regain access. You can do this from your Microsoft account settings.
     

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

My wife cannot login. We have separate accounts. She cannot correct or renew her password.

Dear John Chapman3

Welcome to Microsoft Community.

I understand that your wife is having some problems with her account. Is your wife at the Windows logon screen, trying to log on to the system using her Microsoft account, but is unable to do so? Or is your wife using a local account to log in to the Windows system?



If your wife is using a Microsoft account to log on to the Windows system.

• Normally, you can log in with your Microsoft account at the Windows login screen. If you have forgotten your pin code, you can enter it as a password, and if you have forgotten your password, the page provides a "Forgot Password" option, which allows you to reset your password.
  
• From your description, it seems that the "Forgot Password" option does not exist in your screen? Would you be comfortable sharing a screenshot of your interface with me in a reply?
  

If your wife uses a local account to log in to Windows



Since the local account is not associated with any identity information, it is not possible to retrieve the password directly.

• Have you previously created a password reset disc for your wife's local account?Create a password reset disk for a local account in Windows - Microsoft Support
  

• If you have not previously made a password reset disc, can you log on to the system using another account with administrator privileges? If you can currently use another account to log on to your Windows system, you can change the password for your wife's account by following these steps.
  

1. Hold down win+R and type lusrmgr.msc.
   
2. Find your wife's account in Local Users and right click to change the password.
   
   Please note: In order to protect the security of your account, when you change the password using this method, the encrypted files and saved passwords etc. in your wife's account will disappear.
   
   Although this step will make passwords etc. saved in encrypted files in your wife's local account disappear, it is the only option in this scenario.
   

Hope it helps! If any update, welcome to share with us.



Thanks for your patience and understanding!





Best Regards,



LucyW-MSFT | Microsoft Community Support Specialist

 

How does my wife reset her password if locked out of her Microsoft account? Win10

Hi Taffy,

If you're encountering difficulties in accessing or getting in to your wife's Microsoft account, there is a possibility that your Caps Lock is turned on, or the two-step verification is enabled on the account. In order to fully assist you in rectifying this,
we suggest that you follow the step-by-step methods provided on this article:
When you can't sign in to your Microsoft account. This reference will walk you through the known procedures in rectifying password related errors.

Moreover, if the instructions above failed to resolve your concern, you can try to fill out the account recovery form by doing the instructions found on this article:

Recover your Microsoft account as the last resort in regaining access to your wife's account.

Let us know the result of your troubleshooting. If further assistance is needed, feel free to post back.