Windows 10: My wife's microsoft account is locked.

I am setting up a new computer for my wife and her microsoft account is locked. We live in a cell phone dead spot so are unable to receive text messages. I got on chat and was there for an hour in the first spot and then kicked off. How do I unlock her account?

:)

 

How does my wife reset her password if locked out of her Microsoft account? Win10

Hi Taffy,

If you're encountering difficulties in accessing or getting in to your wife's Microsoft account, there is a possibility that your Caps Lock is turned on, or the two-step verification is enabled on the account. In order to fully assist you in rectifying this,
we suggest that you follow the step-by-step methods provided on this article:
When you can't sign in to your Microsoft account. This reference will walk you through the known procedures in rectifying password related errors.

Moreover, if the instructions above failed to resolve your concern, you can try to fill out the account recovery form by doing the instructions found on this article:

Recover your Microsoft account as the last resort in regaining access to your wife's account.

Let us know the result of your troubleshooting. If further assistance is needed, feel free to post back.

 

Windows 10 only allows login with Microsoft account, my Wife's account is not available on login screen.

Hi Scott,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with your issue.

This issue might have occurred if your Wife account was a Local Account and when you have Synchronized your Microsoft Account to play Mine craft game, your Wife local account might have got synchronized to your Microsoft Account and
hence the user account is your Microsoft Account now. However to be sure if this is the issue, I suggest you to check how many user accounts are listed on the laptop.

1. Login to the system with your ID and password.

2. Now right click on the Start menu
and select Control panel.

3. Open User Accounts.

4. Now select Manage another account.

5. Check if your Wife user account is listed there.

If your Wife account is not listed there then it means your Microsoft account is synchronized with the local account. In this case you can convert the account in to local Account again. However we suggest you to create another
Microsoft Account as it is required to download and play games and apps from Windows Store.

Step 1: To convert Microsoft Account into Local Account.

1. Click on the Start Menu and select
settings.

2. Now select Accounts.

3. Click on the Your e-mail and accounts
and click on the option Sign in with a Local account instead.

4. follow the onscreen instruction.

Step 2: To create New Microsoft user account.

You can refer to the link below for more information on
how to create new user account:

Create a user account in Windows

Note: Applies to Windows 10 as well.

For reference: One email address to sign in everywhere

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Change Microsoft Account Details in Administrator Account


Hi Daryl, welcome to the Ten Forums.

It's quite easy in fact, simply switch the account in question first to a local account, then switch back to a Microsoft account, this time using your wife's MS account credentials.

Tutorials:

• Step 1: Local Account - Switch to in Windows 10 - Windows 10 Forums
• Step 2: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

Notice that before doing this you need to remove the new additional MS account on the PC, the one you created with her credentials. Windows allows only one user account for each email address, if the new account exists you cannot switch the original administrator account to an MS account using the same email address. Tutorial: User Account - Delete in Windows 10 - Windows 10 Forums